Tracy Alford
4921 Mayberry Rd. Union City,TN
Summary
Detail-focused professional in recordkeeping and inventory management, known for high productivity and efficient task completion. Possess specialized skills in accurate weighing, precise measuring, and diligent sample checking. Excel in organization, time management, and problem-solving, ensuring seamless workflow and data integrity.
Overview
23
23
years of professional experience
Work History
Scale House Operator
Green Plains
Rives, TN
05.2024 - 11.2024
- Recorded incoming weights on log sheets.
- Tracked inventory levels to ensure accurate records were kept.
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Performed regular maintenance checks on equipment such as scales, computers, printers.
- Reported any incidents or accidents immediately to supervisors.
- Data entry using excel.
- Stored finished products in labeled cartons and recorded location.
- Responded to customer inquiries regarding products, services, pricing information.
- Provided customer service support to ensure customer satisfaction.
Customer Service Representative
The Gallery Showroom
Union City, TN
11.2018 - 05.2024
- Answered customer inquiries via phone, email, and chat.
- Excelled in exceeding daily credit card application goals.
- Identified opportunities for upselling additional products or services based on customer needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Sales entry data using excel
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Assistant
Obion County Memorial Gardens
Union City, TN
03.2015 - 11.2018
- Answered telephones, directed calls, and took messages.
- Inventoried and ordered materials, supplies and services.
- Maintained confidentiality of sensitive information and documents.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Developed organizational filing systems for confidential customer records and reports.
- Managed daily office operations and maintained a clean and efficient workspace.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Dispatcher
Obion County Sheriff's Office
Union City, TN
07.2001 - 06.2011
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Maintained logs of all incoming calls and assigned tasks.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Identified locations and needs of callers to accurately send assistance.
- Advised personnel about accidents, weather conditions or other hazards.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Obion County Central High School
Troy, TN05-1986
Skills
- Data entry
- Inventory management
- Equipment maintenance
- Weight measurement
- Waste documentation
- Customer relationship management
- Attention to detail
- Problem solving
- Effective communication
- Safety procedures
- Time management
- Safety compliance
Timeline
Scale House Operator
Green Plains
05.2024 - 11.2024
Customer Service Representative
The Gallery Showroom
11.2018 - 05.2024
Office Assistant
Obion County Memorial Gardens
03.2015 - 11.2018
Dispatcher
Obion County Sheriff's Office
07.2001 - 06.2011
High School Diploma -
Obion County Central High School
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