Tracy Allen
New Braunfels,TX
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Pearl Care Dental
05.2020 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager
Ideal Dental San Marcos
04.2019 - 03.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Front Office Administrator/Manager
Various Dental Offices
06.2016 - 04.2019
Claims Auditor/ Processor
Healthcare Management Administrators
06.2011 - 07.2015
- Enhanced claim accuracy by meticulously reviewing and auditing claim submissions.
- Streamlined the claims process for increased efficiency through thorough documentation and recordkeeping.
- Reduced claim overpayments with comprehensive analysis of billing discrepancies and adherence to company policies.
- Collaborated with claims adjusters, ensuring proper investigation and resolution of complex cases.
- Maintained compliance with industry regulations by staying current on policy changes and updating procedures accordingly.
- Conducted training sessions for new Claims Auditors, sharing best practices and fostering professional development.
- Collaborated with other departments as needed to ensure seamless communication during the claims process, promoting effective teamwork across the organization.
- Served as a subject matter expert within the Claims Auditor team, offering guidance when needed to support overall team effectiveness.
Customer Service/Medical Claims Processor
UMR
02.2007 - 06.2011
- Increased claim processing efficiency by implementing new software and streamlining workflows.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
- Assisted in the development of training materials for new hires, improving overall team knowledge and productivity.
- Collaborated with healthcare providers to ensure accurate billing information was submitted, resulting in fewer denied or delayed payments.
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Stayed current on industry trends and changes in insurance policies, enabling accurate interpretation of coverage details for various plans.
- Handled escalated claims-related issues professionally, working diligently towards resolution while maintaining strong relationships with both clients and providers alike.
Education
High School Diploma -
Ellensburg High School
Ellensburg, WASkills
- Policy and Procedure Modification
- Oral and Writing Communication
- Workflow Coordination
- Documentation and Control
- Proficient in Eaglesoft, Microsoft Office, Outlook
- Schedule Coordination
- Database Administration
- Listening Skills
- Employee Supervision
- Complaint Handling
- Exceptional Communication
Timeline
Front Office Manager
Pearl Care Dental
05.2020 - Current
Office Manager
Ideal Dental San Marcos
04.2019 - 03.2020
Front Office Administrator/Manager
Various Dental Offices
06.2016 - 04.2019
Claims Auditor/ Processor
Healthcare Management Administrators
06.2011 - 07.2015
Customer Service/Medical Claims Processor
UMR
02.2007 - 06.2011
High School Diploma -
Ellensburg High School
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