Tracy Allen
Buffalo,NY
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Regal Cinemas
09.2007 - Current
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Streamlined scheduling processes, enhancing staff allocation and reducing downtime.
- Led training programs for new employees, fostering a culture of teamwork and efficiency.
- Developed and implemented promotional strategies, boosting ticket sales during peak seasons.
- Facilitated communication between management and staff, promoting transparency and collaboration.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Audience Service Coordinator
Shea's Performing Arts Center
01.2016 - Current
- Manage the activities in my assigned lobby and auditorium space during performances, lending a hand in other areas when needed.
- Oversee Volunteer placement to make sure there is adequate coverage for each level of the theatre before, during and after the performance, as well as at intermission.
- Help facilitate a positive experience for Patrons, resolving any issues or concerns as they arise, contacting the House Manager if necessary.
Education
A.A.S. Degree - Early Childhood Education
Trocaire College
Buffalo, New York01.2005
Skills
- Time management
- Multitasking Abilities
- Organizational skills
- Problem-solving
- Attention to detail
- Excellent communication
- Scheduling management
- Personnel resource allocation
Timeline
Audience Service Coordinator
Shea's Performing Arts Center
01.2016 - Current
Assistant Manager
Regal Cinemas
09.2007 - Current
A.A.S. Degree - Early Childhood Education
Trocaire College
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