Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tracy Altheide

Linden,United States

Summary

Detail-oriented Floor Supervisor successful at directing sales teams and consistently achieving clear results. Proficient in retail operations, including compliance requirements and performance optimization strategies. Offering 30 years of progressive experience in Paint commercial and residential sales. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Department Manager/Floor Supervisor

Lowes Home Improvment
Howell, MI
10.2021 - Current
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Created employee schedules to align coverage with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.

Customer Service Representative

Lowes Home Improvment
Howell, MI
08.2019 - 10.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.

Facilities Maintenance Technician

Lowes Home Improvment
Flint/Howell , MI
04.2011 - 08.2019
  • Performed scheduled maintenance on electrical, plumbing and HVAC systems.
  • Carried out building updates such as painting surfaces, replacing fixtures and reorganizing rooms.
  • Maintained facility to foster clean environment free from litter, dust and pollutants.
  • Sourced and obtained multiple quotes for parts and supplies per purchasing requirements.
  • Operated forklifts and other heavy equipment to load or unload trailers.
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Used standard housekeeping equipment, tools and supplies to accomplish basic cleaning.
  • Inspected buildings, grounds and equipment for unsafe or malfunctioning conditions.
  • Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
  • Disassembled broken, defective and worn out equipment to aid with repairs.
  • Inspected and tested machinery and equipment to diagnose malfunctions.

Assistant Store Manager

Sherwin-Williams Paint Store
Fenton, MI
04.2005 - 04.2011
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.

Education

Associate of Applied Science - Sales And Marketing Education

Baker College
Flint, MI
06.2009

Skills

  • Quality controls
  • Operations oversight
  • POS systems operations
  • Team Supervision
  • Customer Relations
  • Performance Optimization
  • Stock management
  • Employee training
  • Staff supervision
  • Staff Management
  • Excellent Communication
  • Teambuilding
  • Order picking and processing

Additional Information

Retired U.S Navy Veteran. 4 good conduct medals. Recipient of the Navy Medal of Achievement.

Timeline

Department Manager/Floor Supervisor

Lowes Home Improvment
10.2021 - Current

Customer Service Representative

Lowes Home Improvment
08.2019 - 10.2021

Facilities Maintenance Technician

Lowes Home Improvment
04.2011 - 08.2019

Assistant Store Manager

Sherwin-Williams Paint Store
04.2005 - 04.2011

Associate of Applied Science - Sales And Marketing Education

Baker College

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Tracy Altheide