Tracy Anderson
Wales,MA
Summary
Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Experienced in health care work knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Diligent
care giver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Welcoming clerical professional with experience in healthcare office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, interacting with residents, answering calls and maintaining a cheerful professional environment . Accurate when entering information in [Software] and keeping organized filing systems.
Overview
38
38
years of professional experience
Work History
Personal Care Assistant
Home Care Hands 24/7 Care At Home
Springfield, MA
02.2019 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported individuals to events and activities, medical appointments and shopping trips.
Personal Care Assistant
Tempus Unlimited
Wales, United States
01.2000 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Houseman/Hotel Housekeeper
Clarion Hotel By Choice Hotels
West Springfield, MA
05.2017 - 09.2017
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Gathered dirty laundry in 25 rooms to arrange for pickup to laundromat.
Receptionist
H&R Block Tax Svc
Holyoke, MA
12.2010 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Private Duty House Keeper
Private
Wales, MA
01.2007 - 12.2013
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained a clean and comfortable environment by vacuuming, cleaning windows and dusting.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Waxed and polished wood floors and other woodwork.
Education
Certificate - Healthcare
On Line Educatiom
Remote03.2022
Certificate - Healthcare
On Line Certificate Program
Remote05.2022
No Degree - Medical Billing & Coding
Sanford Brown University
Cranston, RI06.2013
High School Diploma -
Tantasqua Regional Sr High School
Fiskdale, MA06.1985
Skills
- Caring Companionship
- Client Education
- Client Requirements
- Problem Identification
- Client Records Management
- Attentive to People
- Compassionate Patient Care
- Resident Redirection
- Emergency Situations
- Status Updates
- Daily Logs
- Independent Thinking
- Spreadsheet Tracking
- Laptop and Tablet Operation
- Staff Mentoring
- Personal Oxygen Delivery
- Developing Client Trust
- Company Guidelines
- Family Member Training
- Schedule Maintenance
- Accurate in Following Orders
- Guest Satisfaction
- Complex Problem-Solving
- Medical Reminders
- Special Dietary Requirements
- Skin Care
- Walker and Cane Instruction
- Visitor and Customer Relations
- Greeting and Seating Clients
- Call Answering and Routing
- Security Awareness
- Organization and Efficiency
- Telephone Answering
- Visitor Monitoring
- Mail Preparation and Sorting
- Call Transfers
- Operating Telephones
- Office Supplies and Inventory
- Multi-Line Telephone Skills
- Office Equipment Operation
- Lobby Maintenance
- Incoming Call Management
Timeline
Personal Care Assistant
Home Care Hands 24/7 Care At Home
02.2019 - Current
Houseman/Hotel Housekeeper
Clarion Hotel By Choice Hotels
05.2017 - 09.2017
Receptionist
H&R Block Tax Svc
12.2010 - 04.2015
Private Duty House Keeper
Private
01.2007 - 12.2013
Personal Care Assistant
Tempus Unlimited
01.2000 - Current
Certificate - Healthcare
On Line Educatiom
Certificate - Healthcare
On Line Certificate Program
No Degree - Medical Billing & Coding
Sanford Brown University
High School Diploma -
Tantasqua Regional Sr High School
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