Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Anderson

Summary

Dedicated Assistant with established interpersonal skills and eagerness to support team members. Intricate understanding of productivity software and physical office assets. Resourceful interpersonal communications skills lends well to streamlining behind-the-scenes operations.

Overview

17
17
years of professional experience

Work History

Retail Sales Associate

Ross Dress for Less
06.2018 - Present
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Created price tags and merchandise signs for new items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

EeMR Assistant II

Emory St. Joseph's Hospital
07.2007 - 06.2023
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Scanned and validated medical records for upload.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Pulled patient charts for upcoming appointments.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Scanned incoming documentation.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Observed confidentiality and safeguarded all patient-related information.
  • Obtained information by contacting appropriate personnel or patients.
  • Pulled patient records and transferred information to appropriate parties.
  • Released information to persons or agencies according to regulations.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Set up patient charts and documented information in various company software.
  • Compiled and coded patient data using standard classification systems.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

Retail Sales Associate

J.C. Penney
11.2017 - 01.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Senior Health Information Technician

Grady Hospital
06.2006 - 07.2007
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Improved patient data accuracy by meticulously reviewing and updating electronic health records.

Education

Associate of Applied Science - Medical Billing And Coding

Herzing University
Atlanta
12.2016

Associate of Science - Information Technology

Delgado Community College
New Orleans, LA
12.2003

Technical Diploma - General Office Services

Louisiana Technical College
Harvey, LA
02.1994

High School Diploma -

L.W. Higgins High School
Marrero, LA
05.1992

Skills

  • Project Management
  • Workload Management
  • Business Acumen
  • File and Record Keeping
  • Document Control
  • Time Management
  • Customer Service
  • Data Entry
  • Verbal and Written Communication
  • Types 45 WPM
  • Computer Skills
  • Administrative Support
  • Windows 10/11, Excel, Power Point
  • Billing and Coding
  • Positive and Professional
  • File Management
  • Multi-Line Phone Systems
  • Data Confidentiality
  • EMR / EHR
  • Medical Office Administration
  • Medical Terminology Understanding

Timeline

Retail Sales Associate

Ross Dress for Less
06.2018 - Present

Retail Sales Associate

J.C. Penney
11.2017 - 01.2018

EeMR Assistant II

Emory St. Joseph's Hospital
07.2007 - 06.2023

Senior Health Information Technician

Grady Hospital
06.2006 - 07.2007

Associate of Applied Science - Medical Billing And Coding

Herzing University

Associate of Science - Information Technology

Delgado Community College

Technical Diploma - General Office Services

Louisiana Technical College

High School Diploma -

L.W. Higgins High School

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