Tracy Anderson
Twin Lakes,WI
Summary
Motivated Sales and Office Administrator with five years of experience offering office support in manufacturing and event planning industries. Great organizational and planning abilities. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base.
Overview
10
10
years of professional experience
Work History
Marketing and Office Administrator
Midwest Wire Works
Rockford, IL
07.2021 - Current
- Created, implemented, and maintained inventory system.
- Handled all accounts and process's for sister company.
- Developed, maintained and monitored EDI mapping specifications for trading partners.
- Organized corporate travel arrangements, including air and ground transportation and hotel accommodations.
- Organized logistics of exhibitors, including booth setup, shipping materials, and transportation.
- Created detailed itineraries for all tradeshow staff members.
- Excel resource for entire company.
- Managed ecommerce platform by keeping product descriptions updated along with pricing changes.
- Processed all ecommerce orders from a variety of platforms.
- Maintained accurate records of employees' hours worked, including overtime and vacation time.
Office Assistant
Perfectly Seasoned Catering
Roscoe, IL
09.2019 - 07.2021
- Managed event planning for corporate and private events of up to 500 guests.
- Developed menus based on client preferences and budget constraints.
- Oversaw the setup of catering areas including tables, chairs, linens, décor.
- Resolved any customer complaints in a professional manner.
- Supervised staff during events to ensure proper execution of duties according to established procedures.
- Interfaced with clients throughout the event planning process in order to develop a clear understanding of their needs and expectations.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
Shift Leader
Dunkin Donuts
Antioch, IL
08.2014 - 05.2019
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
Graduate -
Focus One
06.2016
High School Diploma -
Wilmot Union High School
06.2014
Skills
- Microsoft Office
- Expert in Excel
- Process Improvement
- QuickBooks
- Purchasing
- Manufacturing
- Customer Service
- Administrative Support
- Spreadsheet development
- Technical Support
- Document Management
- File Organization
- Customer Relationship Management (CRM)
- Sales Presentations
- Sales Support
- Travel sales
- Travel Coordination
- Event Marketing
- EDI implementation
- Inventory management expertise
- Inventory optimization
Timeline
Marketing and Office Administrator
Midwest Wire Works
07.2021 - Current
Office Assistant
Perfectly Seasoned Catering
09.2019 - 07.2021
Shift Leader
Dunkin Donuts
08.2014 - 05.2019
Graduate -
Focus One
High School Diploma -
Wilmot Union High School
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