Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Hobbies and Interests
Languages
Accomplishments
Work Availability
Work Preference
Software
Languages
Interests
Websites
Timeline
Generic
Tracy Ankrah

Tracy Ankrah

Portland,OR

Summary

Experienced administrative professional with a proven track record in office management, executive support, and customer relations. Known for managing high-volume tasks with precision and efficiency, including data management, calendar coordination, and client communication. Highly adaptable, tech-savvy, and skilled at creating seamless, organized work environments.

Overview

15
15
years of professional experience

Work History

Administrative Coordinator

Prophit or Perish LLC
Portland, OR
01.2025 - Current
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Managed executive communications and calendar coordination, ensuring seamless workflow.
  • Oversaw data entry and document management for payroll, billing, and internal operations.
  • Assisted in onboarding processes, including training material preparation and employee support.
  • Conducted research to support strategic planning and decision-making.
  • Maintained confidential files and handled sensitive information with discretion.

Writer/Image Generator

Chart Raiders LLC
Calgary, Canada
09.2017 - 12.2024
  • Co-authored a novel for a gamified day trading platform, blending narrative structure with technical insights.
  • Developed character arcs and storylines for online gameplay, enhancing user engagement.
  • Created AI-generated imagery for social media and YouTube, resulting in viral content and brand growth.
  • Scripted high-impact video content tailored to the influencer’s audience.
  • Conducted in-depth research to add depth to characters and immersive storytelling.
  • Briefly ran a Mental Analysis Group in the company's Discord.

Interior Designer

Thrive House Inc.
Winnipeg, Canada
09.2015 - 06.2017
  • Developed marketing materials such as brochures, flyers, and website content.
  • Co-owned and operated an interior design firm, managing projects from concept to execution.
  • Designed custom interiors based on client needs, budgets, and aesthetic preferences.
  • Produced 3D visualizations and design mock-ups for client presentations.
  • Sourced high-quality materials and negotiated supplier contracts to optimize project outcomes.
  • Researched materials, furniture, and decor to curate unique design concepts.

Customer Service Representative Team Lead

Emterra Environmental
Winnipeg, Canada
08.2013 - 06.2015
  • Managed a team of customer service representatives, providing training, mentorship, and performance evaluations to ensure high-quality service.
  • Oversaw daily operations, including call queue management, issue resolution, and escalations, maintaining industry-leading response times.
  • Analyzed customer interactions to identify trends and pain points, collaborating with management to develop process improvements that reduced call volume and increased customer satisfaction.
  • Managed complex property damage claims, acting as the primary point of contact for clients, insurance adjusters, and contractors, ensuring timely and fair resolutions.
  • Implemented new training programs and knowledge-sharing sessions to boost team efficiency and morale, reducing turnover and increasing team cohesion.
  • Created customer service scripts and FAQs to streamline communication and improve first-contact resolution rates.

Administrative Assistant

Legacy Bowes Group
Winnipeg, Canada
04.2010 - 02.2012
  • Provided comprehensive administrative support to senior executives, managing calendars, travel arrangements, and expense reports.
  • Coordinated high-profile client meetings, presentations, and events, ensuring all logistical details were flawlessly executed.
  • Oversaw data entry and database management, maintaining accurate and up-to-date records for HR and finance departments.
  • Drafted professional correspondence, reports, and presentations to support business development and client engagement.
  • Managed confidential files, ensuring data security and compliance with company policies.
  • Acted as the first point of contact for clients and visitors, delivering a polished and professional experience.
  • Assisted with recruiting and onboarding efforts, including candidate screening, interview scheduling, and new hire orientations.
  • Created organizational systems and filing structures to improve office efficiency and document retrieval times.
  • Transcribed and formatted written drafts for the Chief Executive Officer.
  • Assisted with organizing annual client events.

Education

Bachelor of Arts - Psychology, Human Ecology

University Of Manitoba
Winnipeg, Canada
01.2010

Skills

  • Creative content development and storytelling
  • Project management and coordination
  • AI image generation and video scripting
  • Client relations and customer service
  • Strategic problem-solving and adaptability
  • Advanced communication and interpersonal skills
  • Research, writing, and editing for diverse audiences
  • Digital marketing and social media strategy

References

  • Sean Wilson, C0tt0nc4ndyTA, 503-449-9255, seanwilson1984@gmail.com
  • Pauline Boateng, 519-933-9326, boatengpauline@hotmail.com
  • Alexandra Ste Marie, Prophit or Perish LLC., 438-459-6636, admin@prophitorperish.com

Volunteer Experience

Children's After-School Program Volunteer, Immigrant and Refugee Community Organization of Manitoba (IRCOM), 01/01/11 to 12/31/13.

Led arts and crafts activities for children aged 6 to 11, fostering creativity and inclusion. Provided mentorship and support to help children build confidence and social skills.

Hobbies and Interests

  • Writing a children's book series.
  • Exploring creative storytelling through various media.
  • Passion for interior design and space planning.

Languages

English

Accomplishments

  • Collaborated with a team of ten in the development of new gaming software.
  • Authored a Novel for a Gamified Day Trading Platform: Collaborated with C0tt0nc4ndyTA to craft an engaging, story-driven narrative for a unique financial software project, blending creativity with technical knowledge.
  • Developed Compelling AI-Generated Content: Created striking AI-enhanced visuals for social media and YouTube, significantly enhancing online presence and engagement.
  • Excelled at understanding client needs, providing tailored creative solutions, and maintaining long-term professional relationships.
  • Effective Cross-Functional Collaboration: Worked closely with developers, designers, and influencers to align creative output with broader business goals.
  • Thrived in dynamic roles requiring quick thinking and adaptability, such as balancing creative writing with administrative support for high-profile clients.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid time offTeam Building / Company RetreatsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Software

Microsoft Office Suite

Adobe Indesign

Adobe Photoshop

Google Workspace

Canva

Zoom

Microsoft Teams

Midjourney

SketchUp

Microsoft Sharepoint

Microsoft OneNote

Languages

English
Native language

Interests

Writing

Reading

Sports

Concerts

Timeline

Administrative Coordinator

Prophit or Perish LLC
01.2025 - Current

Writer/Image Generator

Chart Raiders LLC
09.2017 - 12.2024

Interior Designer

Thrive House Inc.
09.2015 - 06.2017

Customer Service Representative Team Lead

Emterra Environmental
08.2013 - 06.2015

Administrative Assistant

Legacy Bowes Group
04.2010 - 02.2012

Bachelor of Arts - Psychology, Human Ecology

University Of Manitoba

Similar Profiles

CREATE PROFILE