Tracy-Ann Ewing

• Reviewed supplier offers, improving financial outcomes from contracting.
• Monitored contractor performance against agreed-upon metrics, driving continuous improvement in service delivery quality throughout the life of the contracts managed.
• Improved vendor relationships through timely and accurate contract administration.
• Reduced legal risks by ensuring compliance with company policies and industry regulations in all contracts.
• Managed a diverse portfolio of contracts, ensuring timely renewals and minimal disruptions to business operations.

• Boosted clients' well-being through support in everyday activities.
• Completed weekly grocery shopping duties.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Provided dressing guidance and grooming support.
• Built strong relationships with clients to deliver emotional support and companionship.
• Promoted social interaction and participation in activities during care assistance.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Delivered professional and friendly assistance to customers.
• Regularly communicated with clients about schedules.
• Handled incoming phone calls with efficiency and directed them to appropriate departments.
• Delivered solutions to improve client experience.
• Handled cash transactions and maintained sales and payments records accurately.
• Optimized front desk processes to boost operational efficiency by skillfully handling phone calls, emails, and walk-in clients.

Oversaw booking arrangements and consistently prioritized guest satisfaction.

Provided exceptional hospitality by offering chilled towels to incoming guests.