Tracy-Ann Regis
Fort Lauderdale,FL
Summary
Hospitality general manager with progressive leadership across hotel operations, food and beverage, guest experience, and financial controls. Leads multi-department teams and manages budgets to deliver P&L performance. Drives brand compliance while improving service safety and operational efficiency across complex properties.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Dual General Manager / Complex Manager
AC Hotel Miami Aventura & Aloft Miami Aventura
05.2025 - 08.2026
- Lead operational performance for two Marriott-branded properties, guiding front office, housekeeping, engineering, food & beverage, sales support, safety, guest experience, labor controls, and brand compliance.
- Managed operating budgets, forecasting, labor controls, and P&L results, enhancing profitability and operational efficiency.
- Facilitated guest satisfaction initiatives aligned with Marriott brand standards and company policies, ensuring quality and safety compliance.
- Work with regional leadership to carry out operational improvements, staffing plans, compliance priorities, and growth initiatives.
- Recruit, train, and develop department leaders and hotel staff to build performance accountability and team culture.
- Oversee emergency readiness, risk management, safety procedures, and property response planning across both hotels.
- Led local marketing and community outreach initiatives to increase brand visibility and drive business growth.
Hotel Manager
AC Hotel Miami Aventura
04.2023 - 05.2025
- Directed day-to-day hotel operations while ensuring exceptional guest experiences and full compliance with Marriott and Concord Hospitality brand standards.
- Supervised department leaders across front office, housekeeping, engineering, food & beverage, security, and sales operations.
- Managed recruitment, onboarding, scheduling, training, and performance evaluations to build a skilled hotel staff and enhance employee relations.
- Oversaw operational reporting and financial documentation, ensuring accuracy in labor productivity, accounts payable/receivable, expense management, and inventory control.
- Assisted General Manager in decision-making and operational planning to drive strategic initiatives and prioritize property performance.
- Improved workplace efficiency and guest service standards through leadership development, accountability, and consistent operational follow-up.
- Maintained strong relationships with corporate accounting teams to support accurate and timely financial reporting.
- Provided support for additional tasks as requested.
Assistant General Manager
AC Hotel Miami Aventura
02.2021 - 04.2023
- Managed employee relations, training initiatives, scheduling, recruiting, onboarding, and performance management to enhance team cohesion and service quality.
- Oversaw daily business functions across front desk, housekeeping, food & beverage, engineering, and security to ensure seamless operations and high guest satisfaction.
- Assisted in leading hotel operations while maintaining high guest satisfaction, operational excellence, and brand-standard execution.
- Coordinated operational strategies to streamline service delivery and enhance cross-department communication.
- Supported department heads in achieving Marriott brand standards and Concord Hospitality operational goals.
- Monitored customer satisfaction surveys and implemented service recovery solutions to improve guest experiences.
- Assisted with budgeting, accounts receivable/payable processes, financial reporting, and inventory management.
Director of Operations
Hyatt Place Miami Airport East
11.2017 - 02.2021
- Oversaw hotel-wide operations across front office, housekeeping, food & beverage, valet, engineering, shuttle operations, security, and sales to ensure seamless guest experiences.
- Managed labor productivity, financial reporting, accounts payable/receivable, and operational expense controls to maintain budgetary compliance and operational integrity.
- Collaborated with executive leadership to execute operational strategies, improve efficiencies, and maintain Hyatt brand standards.
- Implemented guest service initiatives that improved customer satisfaction and operational performance.
- Led recruitment, onboarding, scheduling, training, and development initiatives for hotel staff.
- Directed departmental meetings, coached employees, and conducted performance evaluations to foster accountability and improve team dynamics.
Food & Beverage Manager
Hyatt Place Miami Airport East
01.2016 - 11.2017
- Managed food & beverage operations, overseeing restaurant service, catering, banquets, lounge operations, and inventory controls to ensure seamless service delivery.
- Led hiring, scheduling, training, and performance management for food & beverage staff, fostering a skilled and efficient team.
- Controlled labor and operating costs through accurate forecasting and diligent purchasing oversight, ensuring effective inventory management.
- Maintained high standards in food safety, service quality, and operational compliance.
- Achieved strong guest satisfaction through effective service leadership and operational excellence.
- Oversaw daily hotel operations as Manager on Duty, supporting hotel-wide operations and guest relations.
Lead Restaurant & Banquet Server
Seminole Hard Rock Hotel & Casino
02.2010 - 01.2017
- Coordinated banquet operations and guest relations during high-volume events, ensuring seamless service delivery.
- Provided exceptional guest service in fast-paced restaurant and banquet environments, enhancing overall guest satisfaction.
- Trained and mentored team members on service standards and operating procedures, fostering a knowledgeable and efficient team.
- Maintained compliance with safety, sanitation, and hospitality standards.
Director of Food & Beverage
Cambria Hotels & Suites Dania Beach Airport South & Cruise
01.2015 - 12.2015
- Oversaw food & beverage operations, enhancing guest experience across restaurant, banquet, catering, and retail services.
- Reduced food costs from 56% to 32% and liquor costs from 48% to 22% through operational controls and inventory management.
- Improved guest satisfaction by building a service-focused team culture and enhancing operational standards.
- Coordinated banquet and meeting room operations, achieving profitability while maintaining high service standards.
- Streamlined labor costs through strategic scheduling based on forecasted sales volumes.
Food & Beverage Manager
Residence Inn Marriott Pompano Beach Oceanfront
10.2012 - 01.2015
- Oversaw restaurant and banquet operations while driving guest satisfaction, profitability, and operational efficiency.
- Coordinated banquet events, weddings, and group functions, ensuring service excellence and seamless operational execution.
- Analyzed financial reports and customer feedback to enhance operational performance and elevate guest experiences.
- Supported hotel leadership as Manager on Duty, upholding professional service standards and facilitating smooth operations.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL 08.2012 - 06.2016
Skills
- Power of M and cutover management
- Opera and Fosse systems
- Micros and EMC solutions
- Toast and Lightspeed platforms
- Kronos and UltiPro systems
- PVNG and WebVue applications
- Citrix virtualization
- Choice Advantage software
- Microsoft Office Suite proficiency
- Accounts payable and receivable management
- POS systems expertise
- Inventory management systems
- Choice Advantage
- Microsoft Office Suite
- Accounts Payable & Receivable Systems
- POS Systems
- Inventory Management Systems
Core Competencies
- Hotel Operations Leadership
- P&L Management
- Team Development
- Guest Satisfaction
- Multi-Property Management
- Budget Oversight
- Staff Training & Mentorship
- Service Recovery
- Food & Beverage Operations
- Labor Cost Control
- Recruiting & Retention
- Brand Compliance
- Strategic Planning
- Financial Reporting
- Performance Management
- Revenue Optimization
- Banquet & Event Operations
- Inventory Management
- Problem Solving
- Operational Excellence
Additional Achievements
- Developed Excel-based food cost tracking systems that improved budget management and maintained target profit margins.
- Utilized guest satisfaction and secret shopper reporting to implement operational improvements that increased service scores by an average of 20 points.
- Experienced managing banquet operations serving events of up to 1,000 guests.
- Strong background in budgeting, forecasting, labor management, and operational reporting.
Timeline
Dual General Manager / Complex Manager
AC Hotel Miami Aventura & Aloft Miami Aventura
05.2025 - 08.2026
Hotel Manager
AC Hotel Miami Aventura
04.2023 - 05.2025
Assistant General Manager
AC Hotel Miami Aventura
02.2021 - 04.2023
Director of Operations
Hyatt Place Miami Airport East
11.2017 - 02.2021
Food & Beverage Manager
Hyatt Place Miami Airport East
01.2016 - 11.2017
Director of Food & Beverage
Cambria Hotels & Suites Dania Beach Airport South & Cruise
01.2015 - 12.2015
Food & Beverage Manager
Residence Inn Marriott Pompano Beach Oceanfront
10.2012 - 01.2015
Bachelor of Science - Hospitality Management
Florida International University
08.2012 - 06.2016
Lead Restaurant & Banquet Server
Seminole Hard Rock Hotel & Casino
02.2010 - 01.2017