Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Armstrong

Jacksonville,FL

Summary

As a seasoned General Manager at Krafthienz, I excelled in operations oversight and problem resolution, enhancing operational efficiency and fostering strategic client relationships. My leadership not only motivated teams towards excellence but also significantly contributed to achieving key performance metrics, showcasing my analytical skills and effective leadership.

Overview

36
36
years of professional experience

Work History

General Manager

Krafthienz
Jacksonville , FL
11.2004 - Current
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Formed and sustained strategic relationships with clients.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Air Traffic Controller

United States Air Force, USAF
Dover, DE
06.1989 - 06.1993
  • Alerted airport response personnel to crisis situations and handled incoming medical and other emergency landings.
  • Managed multiple incoming flights simultaneously while monitoring radar screens for changes in patterns or locations of aircrafts.
  • Maintained communication with pilots via radio to ensure safety of aircrafts.
  • Assisted with flight plans accounting for aircraft performance, aircraft loading, e-route wind, turbulence forecasts and airport conditions.
  • Collected information from flight plans, radar imagery and direct observations to make safe, timely decisions about air traffic movements.
  • Developed contingency plans for emergency situations such as bad weather or system malfunctions.
  • Evaluated progress of flights by monitoring aircraft positions, aeronautical information, navigational charts and weather conditions.
  • Issued clear, accurate directions to pilots and ground crew members to avoid accident or injury.
  • Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
  • Arranged aircraft diversions and suggested flight plan alternatives.
  • Evaluated data collected from radar systems to identify possible problems with aircrafts or airspace.
  • Recommended flight plan alternatives and coordinated aircraft diversions.

Education

Some College (No Degree) -

University of Maryland
MD

Skills

  • Effective leader
  • Operations oversight
  • Labor cost controls
  • Profit and loss accountability
  • Distribution management
  • Problem resolution
  • Analytical skills

Timeline

General Manager

Krafthienz
11.2004 - Current

Air Traffic Controller

United States Air Force, USAF
06.1989 - 06.1993

Some College (No Degree) -

University of Maryland

Similar Profiles

CREATE PROFILE
Tracy Armstrong