Tracy Asztalos
Biloxi,MS
Summary
Highly experienced individual with extensive background working both in office and the warehouse environment . Excellent communication skills, Recognises ability to access any problems and determine a solution satisfactory to both parties. Excellent Customer Service skills, Data Entry, Ability to handle multiple tasks with a positive attitude. Administrative Assistant , Dispatcher, Billing Clerk , Collections , Faxing , Using a Copy machine. Call Center, Banking Quality, QuickBooks technical support Agent
Up selling
Overview
40
40
years of professional experience
Work History
Customer experience agent
Alorica
03.2022 - Current
- Call center, customer contact, update customer information as well as go over banking information
- QuickBooks technical support
- Data Entry, Microsoft office, Microsoft word, Teams
Service Coordinator /Dispatcher
Oasis Irrigation Inc LLC
03.2006 - 11.2009
- Set up seasonal system turn ons
- Set up service repairs
- Dispatch Drivers to contracted companies or residents
- Schedule system shut downs for winter
retail cashier, camera dept.
Osco Drug Store
05.2005 - 09.2009
- Face store, camera dept, develop film as it comes in, Put overstock away as needed, check people out at cash register as needed
Customer service Rep/ Warehouse
Staffing Resources
07.1997 - 05.2006
- QuickBooks technical support
- Call center
- Customer Service Representative
- Data Entry
- Microsoft office
- Administrative Assistant
- Collections
- Inventory control
- Driver
- Warehouse
- Forklift Driver
Receptionist
Riker Distributing
01.1985 - 07.1997
- Accounts Receivable/Payables
- Billing Clerk
- General Ledger
- Parts delivery driver
- QuickBooks technical support Agent
Education
High School Diploma - General Studies
Argo Community Highschool
Summit, IL06.1983
Skills
- Upselling
- Complaint handling
- Performance tracking
- Call center experience
- Call control
- Technical support
- Database research
- Request management
- Escalated call handling
- Billing adjustments and refunds
- Customer service
- Customer data confidentiality
- Order processing
- Product recommendations
- Teamwork
- Problem-solving
- Attention to detail
- Excellent communication
- Computer skills
- Verbal and written communication
- Relationship building
- Phone etiquette
- Microsoft office
- Data entry
Timeline
Customer experience agent
Alorica
03.2022 - Current
Service Coordinator /Dispatcher
Oasis Irrigation Inc LLC
03.2006 - 11.2009
retail cashier, camera dept.
Osco Drug Store
05.2005 - 09.2009
Customer service Rep/ Warehouse
Staffing Resources
07.1997 - 05.2006
Receptionist
Riker Distributing
01.1985 - 07.1997
High School Diploma - General Studies
Argo Community Highschool
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