Tracy Atencio
Queen Creek,AZ
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
19
19
years of professional experience
Work History
Community Manager
Haven Residential/29th Street Communities
07.2023 - Current
- Professionally managed a 396-unit community
- Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget adherence, regular owner financial and operations reports, and vendor management
- Reduced overall spending to bring property expenses back in line with budget
- Increased bad debt collection by over 30%
- Successfully increased overall NOI in a market where rent rates were trending lower and concessions were trending higher
- Utilized as peer mentor and trainer with new Managers
- Software utilized: Entrata, PayCom, Vizibly for budget creation, Radix, Microsoft Office
Community Manager
Avenue5 Residential
01.2023 - 06.2023
- Professionally managed a 240-unit community, owned by TruAmerica
- Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget adherence, regular owner financial reports, and vendor management
- Increased overall revenue and exceeded budgeted occupancy consistently during an interior renovation project
- Successfully implemented sustainability initiatives, such as installation of an active apiary
- Software utilized: RealPage product family (Onesite/Ops/Financial Suite/AI Revenue Management/Active Building), Microsoft Office
Community Manager
Polo Club, LLC
05.2017 - 08.2022
- Professionally managed a 282-unit community
- Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget preparation and review, regular owner financial reports, and vendor management
- Successfully organized and oversaw multiple large-scale capital improvement projects, including replacement of 150 air conditioning systems in bulk
- Increased overall revenue during a pandemic, while maintaining full occupancy
- Successfully wrote a grant proposal for, received, and distributed Government emergency funding assistance for multiple sites during a pandemic
- Consistently maintained a renewal retention rate of 60% or greater each month for 5 years
- Software utilized: RealPage product family (Onesite/Active Building), Microsoft Office
Community Manager
Shelton-Cook Real Estate Services
01.2016 - 05.2017
- Professionally managed two different communities: 270 and 382 units
- Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget preparation and review, regular owner financial reports, and vendor management
- Successfully implemented RUBS billing program, increasing revenue 5% over three months
- Software utilized: RealPage product family (Onesite/Yieldstar), Yardi Voyager 7S, Microsoft Office
Community Manager
Greystar Real Estate Partners
10.2009 - 12.2015
- Professionally managed community of 270 units; transitioned successfully through management company change and ownership change
- Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget preparation and review, regular owner financial reports, and vendor management
- Increased revenue by 5-8% every year; averaged 68% annual resident retention rate while doing so
- Software utilized: RealPage product family (Onesite/Yieldstar/Ops/Lead2Lease), Microsoft Office
Property Manager
Various Independent Management Companies
01.2005 - 01.2009
- Managed small portfolio of 10-30 single-family homes for multiple private owners
- Coordinated contractor maintenance on vacant and occupied homes; responsible for rent collection
- Software utilized: Propertyware, Microsoft Office
Education
High School Diploma -
Horizon High School
Brighton, COSkills
- Property Inspections
- Maintenance Management
- Grounds and Facility Inspection
- Expertise in RealPage Product Family
- Financial Oversight
- Payment Processing
- Resident relations
- Staff Training
- Sale and Rental Recordkeeping
- Creative and Adaptable
- Performance Assessment
- Proficient in Entrata
- Critical Thinking
- Price Structuring
- Fair housing mandates
- Decision-Making
- Property tours and inspections
- Administrative Leadership
- Financial budgeting and reporting
- Customer service-focused
- Payment Collection
- Microsoft Office
- Market Tracking
- Multi-family property management
- Rent Pricing Optimization
- Property Tours
- Vendor Management
- Administrative abilities
- Clear Communication
- Tracking operating expenses
- Financial Reporting
- Property Management
- Operations Management
- Relationship Building
Timeline
Community Manager
Haven Residential/29th Street Communities
07.2023 - Current
Community Manager
Avenue5 Residential
01.2023 - 06.2023
Community Manager
Polo Club, LLC
05.2017 - 08.2022
Community Manager
Shelton-Cook Real Estate Services
01.2016 - 05.2017
Community Manager
Greystar Real Estate Partners
10.2009 - 12.2015
Property Manager
Various Independent Management Companies
01.2005 - 01.2009
High School Diploma -
Horizon High School
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