Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
19
19
years of professional experience
Work History
Community Manager
Haven Residential/29th Street Communities
07.2023 - Current
Professionally managed a 396-unit community
Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget adherence, regular owner financial and operations reports, and vendor management
Reduced overall spending to bring property expenses back in line with budget
Increased bad debt collection by over 30%
Successfully increased overall NOI in a market where rent rates were trending lower and concessions were trending higher
Utilized as peer mentor and trainer with new Managers
Software utilized: Entrata, PayCom, Vizibly for budget creation, Radix, Microsoft Office
Community Manager
Avenue5 Residential
01.2023 - 06.2023
Professionally managed a 240-unit community, owned by TruAmerica
Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget adherence, regular owner financial reports, and vendor management
Increased overall revenue and exceeded budgeted occupancy consistently during an interior renovation project
Successfully implemented sustainability initiatives, such as installation of an active apiary
Software utilized: RealPage product family (Onesite/Ops/Financial Suite/AI Revenue Management/Active Building), Microsoft Office
Community Manager
Polo Club, LLC
05.2017 - 08.2022
Professionally managed a 282-unit community
Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget preparation and review, regular owner financial reports, and vendor management
Successfully organized and oversaw multiple large-scale capital improvement projects, including replacement of 150 air conditioning systems in bulk
Increased overall revenue during a pandemic, while maintaining full occupancy
Successfully wrote a grant proposal for, received, and distributed Government emergency funding assistance for multiple sites during a pandemic
Consistently maintained a renewal retention rate of 60% or greater each month for 5 years
Software utilized: RealPage product family (Onesite/Active Building), Microsoft Office
Community Manager
Shelton-Cook Real Estate Services
01.2016 - 05.2017
Professionally managed two different communities: 270 and 382 units
Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget preparation and review, regular owner financial reports, and vendor management
Successfully implemented RUBS billing program, increasing revenue 5% over three months
Software utilized: RealPage product family (Onesite/Yieldstar), Yardi Voyager 7S, Microsoft Office
Community Manager
Greystar Real Estate Partners
10.2009 - 12.2015
Professionally managed community of 270 units; transitioned successfully through management company change and ownership change
Responsible for all day-to-day functions of managing a large property, including site-level AP, AR, collections, property walks, budget preparation and review, regular owner financial reports, and vendor management
Increased revenue by 5-8% every year; averaged 68% annual resident retention rate while doing so
Software utilized: RealPage product family (Onesite/Yieldstar/Ops/Lead2Lease), Microsoft Office
Property Manager
Various Independent Management Companies
01.2005 - 01.2009
Managed small portfolio of 10-30 single-family homes for multiple private owners
Coordinated contractor maintenance on vacant and occupied homes; responsible for rent collection
Software utilized: Propertyware, Microsoft Office
Education
High School Diploma -
Horizon High School
Brighton, CO
Skills
Property Inspections
Maintenance Management
Grounds and Facility Inspection
Expertise in RealPage Product Family
Financial Oversight
Payment Processing
Resident relations
Staff Training
Sale and Rental Recordkeeping
Creative and Adaptable
Performance Assessment
Proficient in Entrata
Critical Thinking
Price Structuring
Fair housing mandates
Decision-Making
Property tours and inspections
Administrative Leadership
Financial budgeting and reporting
Customer service-focused
Payment Collection
Microsoft Office
Market Tracking
Multi-family property management
Rent Pricing Optimization
Property Tours
Vendor Management
Administrative abilities
Clear Communication
Tracking operating expenses
Financial Reporting
Property Management
Operations Management
Relationship Building
Timeline
Community Manager
Haven Residential/29th Street Communities
07.2023 - Current
Community Manager
Avenue5 Residential
01.2023 - 06.2023
Community Manager
Polo Club, LLC
05.2017 - 08.2022
Community Manager
Shelton-Cook Real Estate Services
01.2016 - 05.2017
Community Manager
Greystar Real Estate Partners
10.2009 - 12.2015
Property Manager
Various Independent Management Companies
01.2005 - 01.2009
High School Diploma -
Horizon High School
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