Tracy Atkin
South Jordan,UT
Summary
Highly efficient customer service representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
FC, Associate
Amazon
Salt Lake City, UT
11.2021 - 02.2022
- Unload deliveries into bins and arranged contents in designated storage areas.
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized customer interactions by promptly identifying needs and wants.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Bank Account Manager
Discover Financial Services
West Valley City, UT
10.2013 - 04.2014
- Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Educated clients on new products and services and updated account information to maintain high standards of client service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Manager/Customer Service Representative
All West Communications
Salt Lake City, UT
02.1997 - 06.2009
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Interviewed new hires and as well as train newly team in navigating software and new accounts.
- Provided customer service and tech support via phone email and instant message.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues.
- Worked with customers to understand needs and provide excellent service
- Handled 50-100 calls per day to address customer inquiries and concerns.
Education
Diploma -
East High School
Salt Lake City, UT1995
Skills
- Professional telephone demeanor
- Staff education and training
- Creative problem solving
- Technical Support
- Account management
- Leadership and teamwork
- Efficient and Detail-Oriented
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Dependable and Responsible
- Critical Thinking
Timeline
FC, Associate
Amazon
11.2021 - 02.2022
Bank Account Manager
Discover Financial Services
10.2013 - 04.2014
Assistant Manager/Customer Service Representative
All West Communications
02.1997 - 06.2009
Diploma -
East High School
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