Tracy Auger
Celebration,Fl
Summary
Self-motivated leader offering over 20 years of progressive experience within the service industry. Skillful in managing and monitoring all aspects of daily business operations. Inventive professional with the ability to work independently and effectively under pressure in a demanding environment. Pro-active identify problems/needs and initiate effective solutions.
Overview
14
14
years of professional experience
Work History
Disney Photo Imaging
Walt Disney Company
08.2021 - Current
- Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Collaborated with team members to maintain cleanliness and organization of various areas within the park.
- Contributed to increased merchandise sales by showcasing products, offering recommendations, and processing transactions efficiently.
Internet Help Desk
Walt Disney Company
04.2021 - 08.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sales Support Analyst
First Data Corporation
Marietta, GA
07.2017 - 10.2020
- Responsible for daily contract reviews and auditing of fees and pricing of Commercial Mid-Market accounts
- Provide practical reporting through research and specify best practices and its impacts on First Data’s revenue
- Work closely with Clients on any questions on boarding issues to ensure accuracy, Daily contract management through auditing and implementing of pricing grid structure
- Use data to suggest pricing construction to help avoid negative Discount Interchange Assessment
- Coordinate with internal teams with follow-up and update of any escalated issues to provide customer service to help meet key company performance indicators to minimize the Clients productivity loss Assist with business policies and related issues
- Work under minimal supervision and effectively interact and communicate with various levels of leadership.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Regional Sales Coordinator
10.2009 - 07.2017
- Responsibilities include the coordination and boarding of new and existing clients through varies boarding tools
- Interact with external clients and internal departments to ensure seamless boarding process for new clients
- Serve and deliver as a point of escalation, within the resolution of complex implementation and conversion projects
- Develop and document processes and procedures for department efficiency
- Consistently identify and resolve issues that relate to equipment inventory, deployment and account setup
- Attend weekly conference calls to stay abreast of company policies to help meet client requirements
- Work daily with Sales and Sales Management teams to ensure that the processing of accounts is handled in a timely manner to increase revenue and company profitability.
Skills
- Leadership
- Solution Development
- Strategic Thinker
- Project Executor
- Knowledge of Customer-base
- Professionalism
- Account Management
- Deliver Excellence
- Customer Service Management
- Product Knowledge
- Quality Management
- Accuracy
References
References available upon request
Timeline
Disney Photo Imaging
Walt Disney Company
08.2021 - Current
Internet Help Desk
Walt Disney Company
04.2021 - 08.2021
Sales Support Analyst
First Data Corporation
07.2017 - 10.2020
Regional Sales Coordinator
10.2009 - 07.2017
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