Tracy Ayala-Martinez
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Cerepoint Plus Homecare Services
01.2024 - Current
- Provided excellent customer service to clients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of client information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure clients received appropriate services and resources.
- Answered phone calls and provided new clients with the required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced client satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, and associated staff to check documentation for proper signatures.
Supervisor
Carepoint Plus Homecare Services
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled client's complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated caregiver's performance and coached and trained to improve weak areas.
- Created successful work schedules for each caregiver to maintain deadlines and fully staffed shifts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with homecare standards.
- Achieved results by working with staff to meet established targets.
- Trained newly hired caregivers on home health services
- Monitored workflow to improve caregivers' time management and increase productivity.
Home Health Aide
Vietwell Home Care
09.2023 - 11.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
New Patient Intake Coordinator
Amoskeag Health Center
02.2020 - 07.2020
- Enrolling new patients and obtaining all information required for patient enrolment.
- Obtaining primary and secondary insurance information into patient's charts.
- Helped address patient's complaints in a timely matter.
- Organized patient records and databases to facilitate information storage and retrieval.
- Ensure patients confidentiality by compliance with HIPPA.
- Coordinate scheduling and canceling of new patient appointments.
Accounts Payable Clerk/Receptionist
Genesis Healthcare System
12.2018 - 11.2019
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Accounts Receivable Clerk
Genesis Healthcare System
12.2018 - 11.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
High School Diploma -
Bridges Academy
Manchester, NH01.2022
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Patient Scheduling
- Multitasking and Organization
- Microsoft Office
- Data Entry
- Employee Supervision
- Coaching and Mentoring
- Office Management
- Schedule Coordination
- Bilingual/Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Cerepoint Plus Homecare Services
01.2024 - Current
Supervisor
Carepoint Plus Homecare Services
01.2024 - Current
Home Health Aide
Vietwell Home Care
09.2023 - 11.2023
New Patient Intake Coordinator
Amoskeag Health Center
02.2020 - 07.2020
Accounts Payable Clerk/Receptionist
Genesis Healthcare System
12.2018 - 11.2019
Accounts Receivable Clerk
Genesis Healthcare System
12.2018 - 11.2019
High School Diploma -
Bridges Academy
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