Hi, I’m
Tracy Ayala-Martinez
Manchester,NH
It is never too late to be what you might have been.
George Eliot
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
years of professional experience
1
Certification
Work History
Vietwell Home Health CareArlington , TX
Home Health Aide
09.2023 - 11.2023
Job overview
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied clients to doctors' offices or on other trips outside home.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Provided patients and families with emotional support and instruction.
- Assisted clients with bathing, dressing and incontinence care.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Amoskeag Health CenterManchester, NH
New Patient Service Representative
02.2020 - 07.2020
Job overview
- Enrolling new patients and obtaining all information required for patient enrollment
- Obtaining primary and secondary insurance information into patients' charts
- Helped address client complaints through timely matter
- Organized patient records and database to facilitate information storage and retrieval
- Ensure patient confidentiality by compliance to HIPPA
- Protecting confidential information of said patients while preparing charts for medical visits
- Coordinating scheduling and cancelling of new patient appointments
- Interviewing New Patient Intake applicants.
Genesis Health Care (Prescott House)North Andover, MA
AR/Bookkeeper-Assistant Business Office Manager
09.2019 - 11.2019
Job overview
- Processing and verifying receipts
- Processing and recording transactions
- Maintaining records regarding payments and accounts statuses
- Processing nursing center billing and collect delinquent accounts
- Meet patients and/ or responsible party to review financial obligation
- Assist with Medicaid Application Process
- Process Medicaid Redeterminations
- Process Medicaid Eligibility for Seniors
- Maintained vendor files and entered invoices into accounting software.
Genesis Healthcare (Ridgewood Center)Bedford, NH
AR/AP Receptionist
12.2018 - 09.2019
Job overview
- Utilize customer service skills to ensure residents and family receive the highest quality of service
- Assist the Business Office Manager by organizing the Accounts Receivable and Accounts Payable information
- Process Medicaid Eligibility for Seniors
- Process Medical Redeterminations
- Handle large amounts of cash for residents and staff through a 'Petty Cash' system and residents trust funds
- Understand the rights and policies of the company to ensure employee are following proper protocol
- Navigate through PointClickCare (PCC) to plug in patient information to maintain accurate patient records
- Resolve payment discrepancies and dispute on behalf of the company.
Amoskeag Health CenterManchester, NH
Call Center Representative
04.2018 - 06.2018
Job overview
- Managed large amounts of inbound and outbound calls in a timely manner
- Screened and routed patients calls to different departments to make sure patients needs were addressed
- Achieved high satisfaction rating through proactive one-call resolutions of patients issues
- Entered patient data into Electronic Medical Record immediately after contact to ensure physicians get the most up-to-date information.
Tender Care Nursing ServicesDerry, NH
Home Health Assistant
10.2015 - 04.2018
Job overview
- Assisted disabled clients to support independence and well-being
- Monitored progress and documented patient health status changes to keep care team updated
- Developed rapport to create safe and trusting environment for care
- Transported clients for medical and personal outings
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
- Provided direct personal care and administrative services to clients
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
St. Joseph's Family Health CenterYonkers, NY
Ward Clerk
01.1998 - 11.2005
Job overview
- Organized paperwork for doctors, nurses and patients
- Maintained current and accurate medical records for patients
- Processed lab paperwork and requests according to physicians' orders
- Filled out records, staffing sheets and patient documents
- Documented latest information in computer system and printed paperwork
- Ensured medical records, laboratory reports, radiological images, etc
- Were properly completed and securely stored in patients charts for physicians
- Supported office staff and operational requirements with administrative tasks
- Managed incoming calls and directed to appropriate department.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
Education
Bridges Academy Adult High School Program
High School Diploma
02.2022
Skills
- Clerical Support
- Customer Data Confidentiality
- Understanding Customer Needs
- Money-handling
- Adaptability
- Self-Motivation
- Communication
- Fluent in Spanish and English
- Proficient in Google Drive (Docs, Sheets, Slides)
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Client Documentation
- Client Safety and First Aid
- Medical Charting
- Care Plan Assessment
- Patient care
- First aid and safety
- Attention to Detail
- Teamwork and Collaboration
- Data Entry
Certification
- N.H. State Notary License
Languages
Spanish
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Health Aide
Vietwell Home Health Care
09.2023 - 11.2023
New Patient Service Representative
Amoskeag Health Center
02.2020 - 07.2020
AR/Bookkeeper-Assistant Business Office Manager
Genesis Health Care (Prescott House)
09.2019 - 11.2019
AR/AP Receptionist
Genesis Healthcare (Ridgewood Center)
12.2018 - 09.2019
Call Center Representative
Amoskeag Health Center
04.2018 - 06.2018
Home Health Assistant
Tender Care Nursing Services
10.2015 - 04.2018
Ward Clerk
St. Joseph's Family Health Center
01.1998 - 11.2005
Bridges Academy Adult High School Program
High School Diploma
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