Tracy Ayres
Administrative Assistant
Gilbert,AZ
Work Preference
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Public Benefit Specialist
Home and Community Services
Spokane, WA
07.2024 - 10.2025
- Followed state and federal laws in all aspects of client confidentiality.
- Provided updated community and state resource information
- Collaborated with other team members to ensure that client needs were met in a timely manner.
- Created detailed case notes documenting all interactions with clients, according to organizational standards.
- Entered and retrieved data and narratives from computer systems.
- Followed strict data confidentiality rules to keep client information secure.
- Remained calm and poised in emergency and crisis situations.
- Interviewed clients to obtain social histories and assess intake needs.
- Assisted clients in identifying their rights and available programs.
- Completed forms and reports in compliance with federal and state regulations.
- Determined and verified eligibility for program services.
- Identifies applicants, participants, and landlords that may have limited English proficiency (LEP) and coordinates with customers and interpreters when translation services are needed.
- Utilized multiple computer programs such as ACES, BARCODE, CARE, EBT, SEMS, and AVS.
- Assisted clients with opening new applications, and filling out eligibility reviews.
- Public Benefit Services
Senior Activities Coordinator
Emerald Green
AZ
01.2024 - 07.2024
- Participated in various committees related to promoting healthy lifestyles among seniors.
- Planned and coordinated special events, programs, and activities for seniors in a community setting.
- Maintained accurate records of program attendance, budgeting, and other relevant data.
- Conducted assessments of current programs based on participant feedback and outcomes achieved.
- Trained workers in proper operational procedures and functions and explained company policies.
- Served as point of contact between managerial staff and leaders of recreational and entertainment activities.
- Assigned work schedules, following work requirements, to ensure quality, and timely delivery of service.
- Requisitioned supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flashlights, or first aid kits.
- Furnished customers with information on events and activities.
- Met with managers or other supervisors to stay informed of changes affecting workers or operations.
- Collaborated with staff members to plan and developed programs of events and schedules of activities.
- Planned and promoted special events by surveying participant interests.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Established relationships and support with family members and community for activity involvement.
- Implemented new programs and activities to meet resident needs, interests and abilities.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to senior activities.
- Implemented safety protocols during all events or programs held for seniors.
- Inspected work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
- Participated in continuing education to stay abreast of industry trends and developments.
- Analyzed and recorded personnel and operational data and wrote related activity reports.
Education
High School Diploma -
Omak High School
Omak, WA06-1988
Skills
- Supply management
- Appointment scheduling
- Visitor assistance
- Meeting support
- Mail routing
- Payment collection
- Document management
- Supply oversight
- Office equipment maintenance
- Relationship building
- Verbal and written communication
- Meeting coordination
- Appointment setting
- Multi-line phone operation
- Reception area maintenance
- File organization
- Guest relations
- Facilities management
- Document scanning and digitization
- Travel arrangements
- Call handling
Benefits interpretation
Timeline
Public Benefit Specialist
Home and Community Services
07.2024 - 10.2025
Senior Activities Coordinator
Emerald Green
01.2024 - 07.2024
High School Diploma -
Omak High School