Tracy Baez
Lincoln, RI
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Project Manager
APR Remodeling
Providence
06.2024 - 12.2025
- Managed all aspects of project planning, ensuring successful execution and delivery.
- Establish logs, Process Control Plan, Owner Change Orders, and P&D.
- Initiate and develop an operational job budget.
- Oversaw project renovations, focusing on quality control, purchasing, scheduling, and close-out phases.
- Coordinated remodeling projects from initiation to completion.
- Collaborated with subcontractors to align on project specifications.
- Conducted site visits to monitor progress and address issues with stakeholders.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Review and interpret the project scope and requirements for subcontractors' performance based on project specifications and plans.
- Perform various administrative tasks, including daily logs, schedule updates, field paperwork, office management, submittal processing, and selection, management of subcontractors, and suppliers.
Business Development, Project Managerment Intern
Believe Encourage Salvation and Testimony LLC
Greensboro
03.2022 - 08.2024
- Professional development, skill acquisition, resume development, business plans, and business coaching.
- Business development for small businesses and entrepreneurs re-entering the workforce.
- Provided services to help individuals succeed academically, personally, and professionally.
- Supported team in managing social media communications and engagement.
- Coordinated logistics for volunteer training sessions and workshops.
- Maintained accurate records of participant registrations and feedback.
- Conducted research on local resources to enhance service offerings.
- Engaged with clients to gather insights for program improvement initiatives.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Owner/Operator
A-Star Quality Cleaning LLC
Johnston
05.2014 - 12.2023
- Managed daily operations of the business, including staff, three cleaning teams sales, inventory, and accounting.
- Maintained inventory of cleaning supplies and equipment for operational needs.
- Communicated with clients to address concerns and ensure satisfaction.
- Scheduled appointments and coordinated staff assignments for optimal coverage.
- Implemented safety standards to uphold a safe working environment for all staff.
- Streamlined new employees' onboarding, training, and orientation process.
- Collaborated with 10+ marketing companies about the analysis of revenue trends and developed advanced forecasting models.
- Manage payroll for 6 to 9 employees, vendors, and subcontractors.
- Managed social media, online marketing, customer satisfaction, was responsible for bidding, and executed and closed projects.
- Help guide to improve business processes, and Microsoft, QuickBooks, Payroll Software, Marketing Platforms, B2B relationships, and Google.
- Received the "Best Cleaning Company of the Year" award.
- Participation in industrial networking, including the ISSA 2019 Las Vegas Cleaning Conventions Training.
- Utilized a strategic analysis process to increase clientele by 43% in 12 months in a new area.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
General Manager/Senior Marketing Manager
Kidz Kastle
Warwick
11.2009 - 09.2014
- Effectively led a sales team of 4 to 6 members to meet and exceed sales goals.
- Developed plans for key initiatives and prepared for the execution of strategic programs.
- Established a business performance evaluation system and regularly monitored activity and sales.
- Responsible for marketing and social media engagement.
- Conducted regular training sessions to enhance staff skills and knowledge.
- Oversaw daily operations to ensure efficient workflow and productivity.
- Managed budgets and financial forecasting for resource allocation.
- Led cross-functional teams to achieve organizational goals and objectives.
- Fostered strong relationships with stakeholders and clients for collaboration.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Networking at the "IAAPA EXPO" in 2014 in Orlanda Florida
Education
Some College (No Degree) - Business Administration And Management
Community College of Rhode Island
Warwick, RICertificate - Project Management
Project Management Institution
Newtown Square, PASkills
- Project management
- Business development
- Event planning
- Customer service
- Data analysis
- Team collaboration
- Quality control
- Microsoft office suite expert
- Budgeting and forecasting
- Project estimation and bidding
- Strategic planning
- Coaching and mentoring
- Vendor sourcing
- Conflict management
- Social media engagement
- Budget management
- Staff retention
- Contract development
- Budget administration
- Project planning and development
- CMS expertise
- Agile methodology
- Verbal and written communication
- Residential construction
- B2B Relations
Certification
Odor Control Technician
Timeline
Project Manager
APR Remodeling
06.2024 - 12.2025
Business Development, Project Managerment Intern
Believe Encourage Salvation and Testimony LLC
03.2022 - 08.2024
Owner/Operator
A-Star Quality Cleaning LLC
05.2014 - 12.2023
General Manager/Senior Marketing Manager
Kidz Kastle
11.2009 - 09.2014
Some College (No Degree) - Business Administration And Management
Community College of Rhode Island
Certificate - Project Management
Project Management Institution