Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Bagwill

Tucson,AZ

Summary

Adept at navigating complex traffic patterns and ensuring passenger safety, I significantly enhanced customer satisfaction and on-time performance at We Drive U. My strong work ethic and expertise in wheelchair securement, combined with a proactive approach to problem-solving, have been pivotal in driving service improvements and fostering positive community relations.

Overview

16
16
years of professional experience

Work History

Paratransit Driver

We Drive U
03.2024 - Current
  • Maintained full understanding of local roads and traffic patterns.
  • Contributed to company growth by actively participating in community outreach events, promoting awareness of available services, and helping recruit new clients.
  • Played a key role in identifying areas of improvement within the paratransit program by providing input during regular evaluations and team meetings.
  • Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
  • Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
  • Worked different route every day based on changing passenger locations and destinations.
  • Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
  • Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
  • Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
  • Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
  • Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.

Guest Services Supervisor

Tucson Convention Center
04.2017 - Current
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
  • Hired, trained and managed team of Number Guest Services Representatives successfully.
  • Developed emergency response plans, ensuring guest and staff safety in critical situations.

Retail Merchandiser

The Home Depot Inc
10.2008 - 04.2024
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Greeted customers and directed to requested products.

Education

Business

Pima Community College
Tucson, AZ

General Studies

Cholla High School
Tucson, AZ
05.1989

Skills

  • Strong work ethic
  • Wheelchair securement
  • Traffic laws compliance
  • Safe driving practices

Timeline

Paratransit Driver

We Drive U
03.2024 - Current

Guest Services Supervisor

Tucson Convention Center
04.2017 - Current

Retail Merchandiser

The Home Depot Inc
10.2008 - 04.2024

Business

Pima Community College

General Studies

Cholla High School

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Tracy Bagwill