Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable receiver clerk trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities. Motivated driver proficient at driving broad range of commercial trucks. Resourceful and customer-focused transportation specialist with 7 years of experience building client relations, supporting operations, managing logistics and handling distribution. Results-oriented in high-stress situations with talents in driving multiple types of trucks.
Hi, I’m
Tracy Baker
Temple,TX
Summary
Overview
18
years of professional experience
Work History
Ryder LogisticsTemple, TX
Truck Driver
05.2019 - Current
Job overview
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Communicated with dispatchers regarding pickup and delivery times.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
Schneider LogisticsDallas, TX
Truck Driver
04.2016 - 04.2019
Job overview
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
Scott & WhiteTemple, TX
Contact Center Representative
10.2012 - 10.2015
Job overview
- Answered customer inquiries via phone, email and chat.
- Handled escalated calls from other representatives in a timely fashion.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.
- Maintained strong call control and quickly worked through scripts to address problems.
Acer ComputersTemple, TX
Receiving Clerk
08.2009 - 10.2013
Job overview
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Updated inventory records to reflect new stock levels.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
EZMONEYTemple, TX
Loan Officer
06.2006 - 03.2012
Job overview
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Negotiated terms and conditions of loan contracts.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
Education
Temple High SchoolTemple, TX
High School Diploma
06.1996
University Overview
Ashworth CollegeNorcross, GA
BBA from Management
University Overview
Skills
- Customer Service-Focused
- Dependable and Reliable
- Collections Proficiency
- Client Relations
- Self-Motivated and Independent
- Shipping and Receiving
- Safe Driving
- Document Management
- Delivery Scheduling
References
References
References available upon request.Timeline
Truck Driver
Ryder Logistics
05.2019 - Current
Truck Driver
Schneider Logistics
04.2016 - 04.2019
Contact Center Representative
Scott & White
10.2012 - 10.2015
Receiving Clerk
Acer Computers
08.2009 - 10.2013
Loan Officer
EZMONEY
06.2006 - 03.2012
Temple High School
High School Diploma
Ashworth College
BBA from Management