Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Assessments
Personal Information
Work Availability
Work Preference
Interests
Timeline
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Tracy Baker

Tracy Baker

Morrow,GA

Summary

I stand firmly on delivering exceptional customer service that offers superb proficiency and compassion. I'm naturally driven, positive and upbeat at ALL times. My years of experience has made my work ethics very well rounded, adapt quickly and self starter and the ability to relate to diversity of all ethnics of backgrounds. I'm office friendly in typing and computer proficient and most of all, I have an enthusiasm for warmth, connection and friendliness which stems from a variety of roles in the hospitality industry and I have incorporated these valuable cores as a major part of my life and my work ethics.

Overview

20
20
years of professional experience

Work History

Cashier Team Lead

Green Delights
03.2022 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Monitored areas for security issues and safety hazards.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Salon Coordinator

Brow & Lashes Studio
04.2015 - Current
  • Recruit staff, ensure salon guidelines are met such as staff attire, work stations and tidiness thru out the salon. Schedule appointments, perform beauty services such as eyelashes application and eyebrow grooming, order supplies, maintain an impeccable professional appearance, work well at balancing myself when under pressure and fast paced multitasking, handle payment transactions.

Customer Service Agent

Avis Budget Group
05.2021 - 07.2023
  • Directly greeted customers at the counter inside the airport, explained various rental packages options, input confidential information using GUI system, verified personal documents, relayed information to dispatch using radio, assigned & registered vehicles to customers, upsell vehicle insurance and other protective packages, utilize credit card transactions and printer.

Hotel Concierge

Sheraton Atlanta Hotel
07.2006 - 04.2010
  • Relayed any and all current events going on in the city to guests and recommended dining, attractions, transportation, etc
  • Also made reservations and at times I assisted front desk with check-ins and drove hotel shuttle bus when extremely busy

Banquets Server

GA Tech Hotel and Conference Center
03.2004 - 07.2006
  • Set up buffet and coffee break stations, served lunch or dinner functions, did bartender duties and cash handling

Education

High school or equivalent - education

Profile Institute of Barber
Atlanta, GA
02.2006

Skills

  • Microsoft office (7 years)
  • Makeup (10 years)
  • Customer Service (10 years)
  • Call Center (2 years)
  • CSR (10 years)
  • Customer Care
  • Customer Support
  • Computer Literacy (10 years)
  • Excel
  • Cashiering
  • Shuttle Driving
  • Front Desk
  • Bartending
  • Event Planning
  • Public Relations
  • Writing Skills
  • Driving
  • Guest Services
  • English
  • Retail Sales
  • Serving Experience
  • Time Management
  • Presentation Skills
  • Cash Handling
  • Marketing
  • Microsoft Word
  • Hotel experience
  • Phone etiquette
  • Guest relations
  • Interviewing
  • Merchandising
  • Upselling
  • Events management
  • Personal assistant experience
  • Administrative experience

Accomplishments

Received employee of the month twice at Avis Budget Group and several corporate emails from customers enjoying my beyond and above customer services

Additional Information

SKILLS: Fast Learner, Warm, Connecting and Friendly, People Person, Knowledgeable, Can Work under stress and at fast pace, Require very little to No Supervision, Team Player and Builder, Take Pride in Excellent Work Ethics

Assessments

Call Center Customer Service, Familiar, 06/01/20

Personal Information

  • Title: Customer/ Guest Relations
  • Work Permit: Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursWork from home optionPersonal development programs

Interests

Customer service development

Timeline

Cashier Team Lead

Green Delights
03.2022 - Current

Customer Service Agent

Avis Budget Group
05.2021 - 07.2023

Salon Coordinator

Brow & Lashes Studio
04.2015 - Current

Hotel Concierge

Sheraton Atlanta Hotel
07.2006 - 04.2010

Banquets Server

GA Tech Hotel and Conference Center
03.2004 - 07.2006

High school or equivalent - education

Profile Institute of Barber

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Tracy Baker