Tracy Ball
Jacksonville,FL
Summary
Highly reliable and customer focused professional with over 20 years of expertise in delivering exceptional service. Passionate about customer satisfaction, I take pride in providing efficient, courteous, and solution-oriented support. Known for strong work ethic, punctuality, and professionalism, I maintain a respectful and direct communication style. Open minded and receptive to feedback. Track record of achieving exceptional results and excellence in every aspect of my work.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Administration Assistant
Mayo Hospital
10.2023 - Current
- Obtaining and importing patient related material, slides, images and information into the patient’s electronic health record
- Manages and coordinates numerous provider calendars to ensure optimal performance and appropriate patient access objectives are consistent with institutional strategies
- Triages a high volume of patient calls, electronic messages, faxes and received mail, with related follow through
- Partners with Office of Access Management colleagues for the coordination of patient appointments when scheduling conflicts arise
- Maintains routine records, and files in an efficient manner
- Responsible for the timely processing of professional licensing, dues, annual fees and expenses
- Enter Provider’s Timecard for accuracy for approval for pay roll
- Team with other departments Medical Admin to provide dates for meeting request
- Help assist and coordinate planning of traveling for HEM/ONC provider
- Carefully package pathology slides for travel for patient
- Ordered supplies
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data at all times.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Weeknights Head Housekeeper
Sedexo
07.2023 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
Delivery Station Associate-Part-time
Amazon Warehouse
05.2024 - 01.2025
- Received and prepared inventory for deliveries
- Build, wrapped, sort and transported pallets for shipping
- Received truck deliveries and utilized smartphones and other handheld devices to scan, sort, and prepare orders efficiently
Materials Handler-Part-Time
Mayo Hospital
12.2020 - 10.2023
- Accurately receiving, picking, packing, and shipping orders
- Performed general housekeeping duties for MIC
- Maintain a clean and safe work environment for all team members
- Ensure timely replenishment of stock
Patient Care Tech
Mayo Hospital
10.2019 - 12.2020
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Provided one-on-one supervision to ensure patient safety
- Reviewed dietary restrictions, food allergies, and preferences to ensure patient receives the appropriate diet
- Monitor and document food and liquid intake, as well as urinary and fecal output
- Recorded vital signs, height and weight, and collect specimens such as urine and feces
- Assist the front desk with incoming and outgoing phone calls, filing medical records, and other general office tasks
Travel CNA
Vighter Medical
08.2012 - 10.2019
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
Travel Hospice CNA
Vitas Hospice
10.2016 - 08.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Driving throughout NE Florida helping the needs of patients and their families.
Customer Care Specialist
Southeast Corporate Federal Credit Union
10.2004 - 07.2012
- Provided excellent front-line external and internal customer support for check 21, check adjustments, and ACH payment for Financial Intuitions via phone and email
- Identify and resolve inquiries concerning FedACH and check 21 processes and provide appropriate resolutions or recommendations for correction
- Ensure exceptional customer service by resolving issues in a timely manner and providing feedback
- Handled inbound/outbound calls in a high call volume environment
- Received and sorted incoming check deposit statements
- Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
- Worked as a team and independently to balance customer's accounts to meet strict deadlines
- Conducts comprehensive procedure reviews and audits to ensure adherence to standard operating procedures Reviewed incoming check deposits for risks and fraudulent activity
- Processed and mailed all month-end statements to customers
- Prepare reports to be submitted to company's data processing department
Medium-Large Pick and Pack Services
Laney & Duke Logistics
06.2002 - 10.2004
- Processing packages
- Disassembling their contents and reassembling them with correct shipping labels
- Maintain a clean working environment
- Maintain a steady fast pace for to meet production deadline
Education
Certification - CNA
Florida State College at Jacksonville: Kent Campus
Jacksonville, Fl06.2009
Diploma - undefined
Andrew Jackson High School
Jacksonville, Fl05.2000
Skills
- Excellent Customer Service Skills
- Strong organizational Skills
- Office Administration
- Judgment and Decision Making
- Processing
- Ten Key and Data Entry
- Material Handler
- Critical Thinking
- Time Management
- Active Listening
- Time management mastery
- Conflict resolution
- Medical coding experience
- Positive attitude
- Team leadership
- Phone and email etiquette
- Minimal Forklift driver
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received Vitas Employee of the year in 2018
- Certificate in Commercial Cleaning in 2022
Certification
- Certified Nursing Assistant Training - 2009
- CMAA - Certified Medical Administrative Assistant
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Station Associate-Part-time
Amazon Warehouse
05.2024 - 01.2025
Medical Administration Assistant
Mayo Hospital
10.2023 - Current
Weeknights Head Housekeeper
Sedexo
07.2023 - 01.2025
Materials Handler-Part-Time
Mayo Hospital
12.2020 - 10.2023
Patient Care Tech
Mayo Hospital
10.2019 - 12.2020
Travel Hospice CNA
Vitas Hospice
10.2016 - 08.2019
Travel CNA
Vighter Medical
08.2012 - 10.2019
Customer Care Specialist
Southeast Corporate Federal Credit Union
10.2004 - 07.2012
Medium-Large Pick and Pack Services
Laney & Duke Logistics
06.2002 - 10.2004
Diploma - undefined
Andrew Jackson High School
Certification - CNA
Florida State College at Jacksonville: Kent Campus
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