Tracy Barkhurst
Rocklin,CA
Summary
Dynamic Collection Agent with a proven track record at Placer County Revenue Services, excelling in payment arrangements and skip tracing. Recognized for surpassing monthly targets through effective account management and strong negotiation skills. A collaborative team player dedicated to optimizing recovery rates and enhancing personal growth through training and advancement.
Overview
36
36
years of professional experience
Work History
Collection Agent II
Placer County Revenue Services
09.2017 - Current
- Managed collections processes to optimize recovery of overdue accounts and minimize delinquencies.
- Involved in training sessions for new agents, enhancing team performance and adherence to compliance standards.
- Analyzed account data to identify trends, improving collection strategies and increasing efficiency.
- Developed communication ideas for outreach, ensuring consistent messaging across all interactions.
- Collaborated with management and senior collectors on escalated accounts, facilitating resolution and improving recovery rates.
- In charge of specialized collections such as FEMA Fire repayments and Human Resources Dental Accounts
- Maintained high volume of calls and met demands of busy and productive office.
- Built rapport with defendants by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of management satisfaction.
Collection Agent I
Placer County Revenue Services
06.2017 - 09.2017
- Developed and implemented effective communication strategies for engaging with clients regarding debt resolution.
- Managed and collected court assigned accounts.
- Interviewed and conducted financial evaluations of defendants for maximin collection results.
- Trained and assisted new agents in office procedures and rules as well as suggestions regarding collection intake.
- Provided feedback and collection ideas to management.
- Resolved disputes by careful reviews of financial evaluations, collection laws and office policies.
- Completed office paperwork assigned in a thorough and timely fashion
- Utilized experienced skip tracing skills as well as knowledge of collection stratagies
Collection Agent/Accounting Clerk/HR Associate
Placer Creditors Bureau
05.1990 - 09.2017
- Managed collections processes to maximize recovery rates and reduce delinquency levels.
- Negotiated payment plans with clients to facilitate debt resolution and maintain customer relationships.
- Utilized collection software to track accounts, monitor progress, and document interactions effectively.
- Trained junior agents on best practices for communication and negotiation techniques in collections.
- Accounting Clerk included posting duties for all accounts; in charge of all banking procedures and management reports
- HR Associate managed all payroll procedures and payments
- Involved with training and direction of all posting agents and HR crew
Education
No Degree - Journalism And Mass Communication
Sierra College
Rocklin, CaSkills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Team Player
Timeline
Collection Agent II
Placer County Revenue Services
09.2017 - Current
Collection Agent I
Placer County Revenue Services
06.2017 - 09.2017
Collection Agent/Accounting Clerk/HR Associate
Placer Creditors Bureau
05.1990 - 09.2017
No Degree - Journalism And Mass Communication
Sierra College