Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Tracy Barkley

Nashville,TN

Summary

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

12
12
years of professional experience

Work History

Manager of Customer Service

S.Media
01.2020 - Current
  • Company Overview: digital agency and SAAS solution for Auto Dealers
  • Manage a team of implementation specialists, designers & support desk that oversee technical systems, software, and digital solutions
  • Lead and support multiple implementation projects and maintain budget constraints
  • Evaluate all process and personnel feedback to ensure that deliverable deadlines are adhered to
  • Develop and support new processes and tools geared towards customer life cycle and satisfaction, while also collaborating with stakeholders to make lasting impacts within the market
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Director of Finance & Client Support

NextAct LLC
01.2017 - Current
  • Manage all financial and economic aspects, including financial assessments, generating reports, and conducting risk mitigation assessments on new and existing business endeavors
  • Develop and implement new accounting practices, while improving efficiencies and limiting variables
  • Oversee auditing and tax functions and prepare forecasts and comprehensive budgets
  • Provide Client & Technical Support for the Floor9 Division Side of the Company, which was an automated lead generation tool.
  • Instituted best practices in financial management processes by conducting regular reviews of procedures, policies, and systems for continuous improvement opportunities.
  • Developed accurate monthly forecasts using historical data trends combined with current market conditions for enhanced decision-making capabilities.

Project Implementation Manager

S.Media
01.2018 - 01.2020
  • Company Overview: digital agency and SAAS solution for Auto Dealers
  • Conducted Kickoff Calls with new clients to ensure proper set up
  • Administered all implementations from initiation of project to billing
  • Established all project requirements and reviewed project costs and ensure compliance to timeframes
  • Developed all continuous improvement processes to gauge project efficiencies and shortcomings
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.

Regional Operations Manager/ Business Partner

DOORSTEPDELIVERY.COM of Middle Tn-Nashviddes, LLC
01.2013 - 01.2017
  • Supervised 70+ employees/driving partners
  • Coordinated for a $9M food/grocery/alcohol delivery and courier service serving three counties in Middle TN
  • Oversaw dispatch software content, HR functions and payroll, restaurant partner relations/sales, purchasing, and bookkeeping (Quickbooks/Paychex)
  • Implemented all new GPS driver tracking system for the office and customers, after serving as the BETA test for the software developer
  • Sold large employee gift card purchase account to two major Nashville businesses, resulting in $15k monthly in gift card sales
  • Signed 20+ new corporate house accounts and more than 25 new restaurant partners

Education

Masters - Public Administration

Jacksonville State University

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Excellent time management skills
  • Training and mentoring
  • Customer relations

Accomplishments

  • Achieved better flow by introducing Monday.com for [Type]Service Desk & Project Management tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Manager of Customer Service

S.Media
01.2020 - Current

Project Implementation Manager

S.Media
01.2018 - 01.2020

Director of Finance & Client Support

NextAct LLC
01.2017 - Current

Regional Operations Manager/ Business Partner

DOORSTEPDELIVERY.COM of Middle Tn-Nashviddes, LLC
01.2013 - 01.2017

Masters - Public Administration

Jacksonville State University

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Tracy Barkley