Tracy Barnes
Spokane,WA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
13
13
years of professional experience
Work History
Shift Lead/ Lead Budtender
Piece Of Mind
01.2019 - 01.2023
- Sold flowers, concentrates and edibles in fast-paced environment
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
Bartender
The Riff
01.2015 - 01.2019
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Server
Tre Cucina
05.2011 - 04.2014
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Bartender/Server
Cafe Minerva
02.2010 - 01.2014
- Consistently maintained high performance standards at one of the smaller but busier restaurants in New York City’s star-studded West Village
- Served high customer volumes during special events, nights, and weekends..
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Bachelor of Arts - Fashion Marketing
Seattle Art Institute
Seattle, WA06-2009
Skills
- Strong work ethic
- Strong communication skills
- Strong organizational Skills
- Service Prioritization
- Adaptable
- Reliable
- Composed
- Team collaboration- centric
- POS system proficiency
Timeline
Shift Lead/ Lead Budtender
Piece Of Mind
01.2019 - 01.2023
Bartender
The Riff
01.2015 - 01.2019
Server
Tre Cucina
05.2011 - 04.2014
Bartender/Server
Cafe Minerva
02.2010 - 01.2014
Bachelor of Arts - Fashion Marketing
Seattle Art Institute
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