Tracy Becker
Burbank,OH
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
2
2
years of professional experience
Work History
Administration Clerk
Robert's Funeral Home
Brunswick, Ohio
03.2024 - Current
- Organized meetings and maintained calendar appointments for staff members.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Ordered supplies such as stationery, office equipment and other materials needed by the organization.
- Ensured that all company policies were followed when dealing with customers or vendors.
- Collaborated with other departments on projects requiring cross-functional teams.
- Checked and processed invoices, purchase orders, expense claims and other financial documents.
- Communicated with customers and employees to answer questions or explain information.
- Updated and reconciled purchases with system, maintaining accuracy rate.
- Processed many documents per week in fast-paced setting.
- Fielded telephone calls and offered prompt, detailed answers to meet requests.
- Maintained filing systems for records, correspondence, reports and documents.
- Copied, sorted and filed records of office activities and business transactions.
- Generated monthly financial statements detailing income, expenses and profits earned by the business.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Medicaid Eligibility Specialist
Medina County Commissioners
Medina, Ohio
09.2023 - 02.2024
- Processed requests for changes in existing Medicaid cases.
- Prepared reports summarizing findings of eligibility reviews.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Attended training sessions, seminars and workshops related to Medicaid programs.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Assisted customers by phone and scheduled appointments and treatments.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Assisted individuals with the completion of complex paperwork related to their application process.
- Informed applicants of other agencies providing useful or related assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Child Support Officer
Medina County Commissioners
Medina, OH
12.2022 - 08.2023
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Assisted prosecuting attorney with collection of necessary data in preparation for cases.
- Interviewed clients to determine eligibility for services and maintain accurate records of all client contacts.
- Executed appropriate case action to locate absent parents.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
- Provided assistance to custodial parents in filing claims for overdue payments.
- Monitored cases and reviewed to determine eligibility for closure.
- Maintained up-to-date knowledge of relevant state laws, regulations, policies, procedures, and guidelines pertaining to child support enforcement.
- Assisted in the enforcement of court orders related to child support payments.
- Informed victims about legal processes and timelines.
- Maintained confidentiality through stringent handling of charts and data.
- Monitored compliance with court orders on an ongoing basis and took action when necessary.
- Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
- Reviewed and maintained child support files and databases.
Education
Associate of Science - Criminal Justice
University of Phoenix Online
Tempe, AZSkills
- Document scanning
- Paperwork and documentation
- Record keeping
- Microsoft office expertise
- Report preparation
- Customer communication
- Data entry
- Scheduling appointments
- Business correspondence
- Ordering of supplies
- File organization
- Information processing
- Telephone etiquette
- Shipping and receiving tasks
- Word processing
- Appointment scheduling
- Telephone reception
- Document management
- Inventory management
Timeline
Administration Clerk
Robert's Funeral Home
03.2024 - Current
Medicaid Eligibility Specialist
Medina County Commissioners
09.2023 - 02.2024
Child Support Officer
Medina County Commissioners
12.2022 - 08.2023
Associate of Science - Criminal Justice
University of Phoenix Online