Tracy Belton
Richmond,VA
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Client Services Manager
Advancing Communities Everywhere
10.2022 - 06.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Program /Project Manger
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Revenue recognition
Medical Administrative Assistant Lead/Project Assistant - Remote
Scotland Health Care System
10.2019 - 01.2022
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Leadership
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Revenue accounting
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Quantitative analysis
- Managed office bookkeeping with insurance billing and patient payments.
Certified Teacher Assistant
New York Department Of Education
03.2015 - 05.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Healthcare Quality Management Coordinator
New York Health Care Inc
02.2012 - 04.2015
- Enforced compliance with government regulations and company policies.
- Audited quality of 5 departments and reported findings to department heads for improvements.
- Established and maintained quality standards for diagnosis, medical treatment and infection control to improve healthcare services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Associate of Applied Science - Medical Assisting
ASA College
Brooklyn, NY05.2014
Skills
- Client Campaigns
- Closing Techniques
- Maintaining Clean Work Areas
- Project Oversight
- Operational Records Review
- leadership
- Management
- Oracle
- Preventive Care
Timeline
Client Services Manager
Advancing Communities Everywhere
10.2022 - 06.2023
Medical Administrative Assistant Lead/Project Assistant - Remote
Scotland Health Care System
10.2019 - 01.2022
Certified Teacher Assistant
New York Department Of Education
03.2015 - 05.2019
Healthcare Quality Management Coordinator
New York Health Care Inc
02.2012 - 04.2015
Associate of Applied Science - Medical Assisting
ASA College
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