Tracy Bender
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Integrated Care Tech
The Center for Health Care Services
San Antonio, TX
03.2023 - 09.2023
- Monitored clients and performed wellness checks, observed and recorded client behavior and vitals.
- Implemented individual treatment plans while maintaining a safe, sanitary and therapeutic environment.
- Ensured documentation was submitted in accordance with The Center for Health Care standards and met all designated requirements.
- Completed intake and and discharge paperwork.
- Collaborated with physicians, nurses, social workers and other healthcare professionals to coordinate quality patient care.
Campus Life Navigator-Residential
Haven for Hope
San Antonio, TX
02.2022 - 09.2022
- Addressed procedural violations with clients to ensure a clear understanding of expectations and to assisted clients with achieving compliance
- Entered case notes, bed/room assignments, and other necessary information into the Homeless Management Information System (HMIS).
- Conducted orientation, assigned beds and lockers, issued linens/ personal supplies and other items to new clients entering for services.
- Exited members upon receiving notice that they were exiting the campus and secured their belongings in accordance with procedure.
Certified Peer Support Specialist
Coatesville Veterans Affairs Medical Center
Coatesville, PA
03.2015 - 12.2015
- Identified and engaged Veterans and offered living proof of transformative power of recovery and made recovery attractive.
- Imparted hope through sharing of personal recovery experience.
- Developed Wellness Recovery Action Plan (WRAP) and crisis plans with Veterans.
- Identified community resources and assisted Veterans in connecting with other peer supports.
- Helped Veterans identify their current needs.
- Maintained accurate records of Veteran's care, condition, progress, and concerns.
- Assisted clients in developing coping skills and strategies to manage daily stressors.
Vocational Rehabilitation Specialist
Coatesville Veterans Affairs Medical Center
Coatesville, PA
06.2013 - 03.2015
- Acted as a liaison for Veterans to overcome psychological, developmental, cognitive, and health barriers to obtain meaningful employment which increased their independence.
- Gained successful employment for over 50% of my caseload which normally included 30 plus Veterans at a time.
- Conducted vocational assessments with clients to analyze suitability for employment.
- Established strong relationships with employers by making often employer contacts and follow-ups on issues and questions.
Education
Liberal Arts And General Studies
Harrisburg Area Community College
Harrisburg, PA12-1999
Skills
- Attentive to individual needs
- Efficient and reliable team player
- Strong verbal communication
- Self-motivated
- Conflict resolution skills
Accomplishments
- Two Army Commendation Medals
- Outstanding Volunteer Service Medal
- Joint Service Achievement Medal
- Army Achievement Medal
- Twelve unit coins for outstanding performance
United States Army
- Medic
- EMT
- Orthopedic Technician
Timeline
Integrated Care Tech
The Center for Health Care Services
03.2023 - 09.2023
Campus Life Navigator-Residential
Haven for Hope
02.2022 - 09.2022
Certified Peer Support Specialist
Coatesville Veterans Affairs Medical Center
03.2015 - 12.2015
Vocational Rehabilitation Specialist
Coatesville Veterans Affairs Medical Center
06.2013 - 03.2015
Liberal Arts And General Studies
Harrisburg Area Community College
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