Tracy Bergan
Colbert,Washington
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Participant Services Representative
BPAS
08.2021 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Managed sensitive participant information with discretion, adhering to strict privacy guidelines and regulations at all times.
- Handled high call volumes efficiently, maintaining professionalism under pressure while meeting performance targets.
- Maintained detailed records of client interactions, allowing for thorough follow-ups and accurate reporting.
- Managed approximately 50 incoming calls, emails and faxes per day from Customers
Real Estate Agent
Coldwell Banker
07.2018 - 08.2021
- Developed and implemented strategic marketing plans to increase the potential for selling properties and generate more leads.
- Presented purchase offers to sellers for consideration.
- Worked with up to 5 different clients at a time
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Established a positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions.
Sales Associate
Comcast
10.2015 - 05.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ06.2012
Skills
- Microsoft Exchange
- Complaint Investigation
- Staff education and training
- Transaction Processing
- Sales Goals Attainment
- Information Analysis
- Sales Development
- Negotiation
- Referral Coordination
Timeline
Participant Services Representative
BPAS
08.2021 - Current
Real Estate Agent
Coldwell Banker
07.2018 - 08.2021
Sales Associate
Comcast
10.2015 - 05.2018
Associate of Arts - Business Administration
University of Phoenix
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