Tracy Berkland
Ruskin,FL
Overview
23
23
years of professional experience
Work History
Student Nutrition Assistant
Hillsborough County Public Schools
08.2022 - 10.2023
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Lifted and carried heavy materials.
- Monitored food temperature, discarding items not stored correctly.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Pushed, pulled and transported large loads and objects.
Lunch Assistant
State Of Hawaii Department Of Education
05.2019 - 03.2020
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- scanned student IDs to charge their lunches
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
- Assisted teachers during non-meal hours with classroom and student support needs.
Ambassador
Amazon
10.2016 - 02.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Leveraged technology to troubleshoot and track issues efficiently.
Wire Operations Officer
Lake Forest Bank & Trust Company
09.2005 - 02.2010
- Used the Fundtech wire transfer system
- Processed incoming/outgoing wire transfers
- ATM balancing and adjustments
- Balancing general ledgers
- Processing customer disputes and ATM discrepancies
- ACH incoming files and handling any ACH manual returns/disputes
- Savings Bond processing
- TT&L payments
- Visa Gift Cards- setup,customer disputes, balancing general ledgers.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Lease Finance Analyst
First Bank Of Highland Park
06.2000 - 09.2005
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
Education
High School Diploma -
Zion Benton High School
Zion, IL06.1992
Skills
- Attention to Detail
- Adaptability
- Customer Service
- Data Collection
- Active Listening
- Time Management
- Interpersonal Skills
- Problem Solving
- Organizational Skills
- Written Communication
- Quality Assurance
- Customer Engagement
- Decision-Making
- Accurate Cash Handling
- Team Collaboration
- Team Contribution
Volunteer
I volunteered on the USS Cape St George from 2011-2015 as the FRG President and organized family functions while the ship was out sea. Also coordinated a Daddy Doll distribution and VTC's between the ship and families while they were gone. I also served as the Ombudsman for the ship. That included being the go between for the families and the ship. Helped with emergency calls and Red Cross.
I also volunteered from 2013-2015 as the Head Concessionaire for Murphy Canyon Little League Board. That entailed shopping, cleaning preparing, scheduling and running the day to day operations of the 3 concession stands.
Timeline
Student Nutrition Assistant
Hillsborough County Public Schools
08.2022 - 10.2023
Lunch Assistant
State Of Hawaii Department Of Education
05.2019 - 03.2020
Ambassador
Amazon
10.2016 - 02.2018
Wire Operations Officer
Lake Forest Bank & Trust Company
09.2005 - 02.2010
Lease Finance Analyst
First Bank Of Highland Park
06.2000 - 09.2005
High School Diploma -
Zion Benton High School