Tracy Berling
Manchester,NH
Summary
Driven Operations Manager with a proven track record at AvanteUSA, enhancing workflow optimization and fostering staff development. Known for an unsurpassed work ethic and exceptional customer service, adept at motivating teams and streamlining processes for optimal efficiency. Exceptional Operations Manager focused on successful team building and operational improvements. Reliable team player committed to building high-performing teams while maintaining a positive work environment.
Overview
7
7
years of professional experience
Work History
Operations Manager
AvanteUSA
12.2019 - Current
- Monitored multiple client platforms for delinquency resolution.
- Contacted customers placed in collections to resolve accounts bringing them up to date.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Utilized skip tracing skills to locate customers placed in collections.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Communicated with customers to resolve delinquent accounts.
ELS Tutor
VIPKID International
08.2017 - 02.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students with accurate feedback and positive reinforcement.
- Used variety of teaching methods to successfully help wide range of students.
- Issued reports updating students, parents and teachers on student progress.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Monitored student progress and provided feedback and support.
- Administered standardized tests to assess student strengths and weaknesses.
- Developed methods to motivate and engage students in learning.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of Science - Biological And Physical Sciences
Southern New Hampshire University
Hooksett, NH05.2016
Associate of Arts - Certified Dental Assisting
Northern Essex Community College
Haverhill, MA05.1997
Skills
- Performance reporting
- Customer Service
- Workflow Optimization
- Operations Management
- Unsurpassed work ethic
- Staff Development
- 66 WPM
Timeline
Operations Manager
AvanteUSA
12.2019 - Current
ELS Tutor
VIPKID International
08.2017 - 02.2024
Bachelor of Science - Biological And Physical Sciences
Southern New Hampshire University
Associate of Arts - Certified Dental Assisting
Northern Essex Community College
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