Summary
Work History
Education
Skills
Timeline
Receptionist

Tracy Bertolini

Crescent City,CA

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing more than 15 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard working, ambitious, dedicated individual that would be an asset to your company.

Work History

Medical Assistant

Crescent City Internal Medicine
Crescent City, CA
04/07/08 - 06/30/23
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Organized lab and imaging results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Conducted EKGs, spirometry testing, requested by the physician.
  • Organized patient charts before each day's clinic sessions began.

Medical Receptionist

Crescent City Internal Medicine
Crescent City, CA
04/07/08 - 06/30/23
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Performed data entry tasks related to billing and collections procedures.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.

Education

GED -

Eureka Adult School
Eureka, CA
12.1988

Skills

  • Patient-Focused Care
  • HIPAA Compliance
  • Medical Terminology
  • Payment Collection
  • Patient Flow Management

Timeline

Medical Assistant

Crescent City Internal Medicine
04/07/08 - 06/30/23

Medical Receptionist

Crescent City Internal Medicine
04/07/08 - 06/30/23

GED -

Eureka Adult School
Tracy Bertolini