Hi, I’m
Tracy Bishop
Bangs,TX
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
18
years of professional experience
Work History
Kathys Cleaning ServicesBangs, TX
Head Housekeeper
03.2021 - Current
Job overview
- Managed cleaning services for residential and commercial settings, developed cleaning plans, trained new personnel, maintained quality control standards, and handled customer requests.
Cotton Patch CafeBrownwood, Texas
Server
07.2019 - 11.2021
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Hideout Golf ResortBrownwood, Texas
Housekeeper
04.2016 - 11.2018
Job overview
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted in laundry services including washing, drying, and folding linens.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Golden Corral Buffet and GrillRoswell, New Mexico
Server Crew Leader
09.2006 - 11.2011
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Developed work schedules to ensure adequate staffing levels.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Participated in hiring process for new employees; conducted interviews and reference checks as needed.
- Responded promptly to customer inquiries concerning services provided by the crew.
Education
Wharton Jr CollegeSugar Land, TX
GED
02-1998
Skills
- Equipment Effectiveness
- Health and Safety Compliance
- Commercial Equipment Operations
- Team Performance Management
- Data Archiving
- Assignment Delegation
- Invoice Processing
- Client Relations
- Inventory Restocking
- Budget Administration
- Mentoring
- Guest Relations
- Work Inspection
- Sanitation Standards
- Quality Assurance
- Health and safety compliance
- Training and mentoring
- Cleaning and sanitation
Timeline
Head Housekeeper
Kathys Cleaning Services
03.2021 - Current
Server
Cotton Patch Cafe
07.2019 - 11.2021
Housekeeper
Hideout Golf Resort
04.2016 - 11.2018
Server Crew Leader
Golden Corral Buffet and Grill
09.2006 - 11.2011
Wharton Jr College
GED
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