Tracy Boggs
Davisville
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Utilizes communication and empathy to build strong customer relationships. Reliable and adaptable with excellent problem-solving skills.
Overview
12
12
years of professional experience
Work History
Bank Customer Service Representative/Teller
Williamstown Bank
02.2024 - Current
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Streamlined banking processes for increased efficiency and improved client experience.
- Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
- Mentored junior team members, sharing best practices and fostering a supportive work environment.
OWNER/TEETH WHITENING TECHNICIAN
Self/The Smile Spa Ltd.
03.2022 - 06.2024
- Whitening teeth
- Ordering supplies
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Certified Tanning Consultant
Almost Heaven Hair, Nails and Tanning
04.2019 - 03.2022
- Boosted sales by effectively promoting and upselling tanning products and packages.
- Expanded the salon's reach by actively participating in marketing efforts such as social media promotion and community events participation.
- Maintained a clean, organized, and comfortable salon atmosphere for maximum client satisfaction and loyalty.
- Increased customer satisfaction by providing personalized tanning consultations and recommendations.
- Assisted management with inventory control tasks, ensuring adequate stock levels of products at all times.
- Enhanced client retention through the development of detailed tanning plans tailored to individual needs.
- Provided exceptional customer service by addressing clients'' questions, concerns, and scheduling needs promptly and professionally.
- Ensured a safe tanning environment by strictly adhering to sanitization protocols and equipment maintenance procedures.
- Streamlined appointment scheduling processes for increased efficiency and client convenience.
- Handled cash transactions accurately while maintaining strict adherence to company policies regarding financial security.
- Built trust with clients through attentive listening skills, demonstrating an understanding of their unique tanning goals.
Customer Service Representative
Sears Department Store
01.2013 - 12.2018
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Looking up sales and making signs on the computer and changing signs weekly
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Teeth Whitening Technician - Aesthetics
Luxe Beauty And Aesthetics
Online03-2022
WORD PROCESSING -
Mountain State College
05-1995
Real Estate License - Real Estate
Maplewood Career Center
Ravenna, OH06-2000
High School Diploma -
Parkersburg High School
Parkersburg, WV06-1992
Skills
- Effective Communication
- Microsoft Office
- Skilled in Task Management
- Financial transactions
- Loan processing
- Banking regulations
- Client confidentiality
- Transaction processing
- Positive attitude
- Teamwork and collaboration
- Excellent communication
- Customer service excellence
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Data entry proficiency
- Complaint handling
- Adaptability
Timeline
Bank Customer Service Representative/Teller
Williamstown Bank
02.2024 - Current
OWNER/TEETH WHITENING TECHNICIAN
Self/The Smile Spa Ltd.
03.2022 - 06.2024
Certified Tanning Consultant
Almost Heaven Hair, Nails and Tanning
04.2019 - 03.2022
Customer Service Representative
Sears Department Store
01.2013 - 12.2018
Teeth Whitening Technician - Aesthetics
Luxe Beauty And Aesthetics
WORD PROCESSING -
Mountain State College
Real Estate License - Real Estate
Maplewood Career Center
High School Diploma -
Parkersburg High School
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