Summary
Overview
Work History
Education
Skills
cooking ,dancing ,singing , planning events ,hairstylist and most of all taking care my kids.
Timeline
Generic

Tracy Bonadie

11 lincoln ave ,NJ

Summary

Adept at leading Delta Airlines' customer service and ramp operations, enhanced team efficiency and customer satisfaction through innovative problem-solving and strong team leadership. Expertise in aircraft tug operation and fostering team collaboration significantly contributed to operational excellence, achieving a notable reduction in loading delays and damage claims. Goal-driven and skilled individual offering 1 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Resourceful passenger service assistant worker with 17 years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging delta airlines materials. Safety-driven and adaptable with good planning and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Ramp Agent

Delta Airlines
06.2023 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.

Customer Service Representative Team Lead

Delta Airlines
02.2007 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined team efficiency by implementing new procedures for handling customer requests.
  • Improved overall call center performance with effective coaching and feedback to team members.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
  • Developed training materials to standardize processes and ensure consistent service across the team.
  • Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
  • Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
  • Optimized scheduling processes to ensure adequate staffing levels during peak hours of operation.
  • Knowledge of Snapp, kiosk , delta term ticketing ,reissue rebooking ,Irop Bso
  • Strive for 5
  • Mentor and coach agents
  • Briefing theagents and scheduling

Education

High School Diploma -

James Madison High School
Brooklyn, NY
06.1993

Skills

  • Problem-Solving
  • Loading and unloading
  • Ramp service
  • Aircraft Marshalling
  • Scanning bags
  • Driving the tub to deliver baggage
  • Walking plan out
  • Heavy Lifting
  • Aircraft Tug Operation
  • Safety Procedures
  • Team Leadership
  • Crew assistance
  • Baggage tag checks
  • Vehicle operation
  • Passenger handling
  • Working lobby
  • Snapp
  • Kiosk
  • Reissue
  • Ticketing
  • Delta term
  • Irop

cooking ,dancing ,singing , planning events ,hairstylist and most of all taking care my kids.

this makes me happy

Timeline

Ramp Agent

Delta Airlines
06.2023 - Current

Customer Service Representative Team Lead

Delta Airlines
02.2007 - Current

High School Diploma -

James Madison High School

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Tracy Bonadie