Tracy Borgemenke

Manager

Aglamesis Brothers

Cincinnati, OH

08.2013 - Current

Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Established processes to ensure efficient workflow throughout the organization.
Ensured compliance with all applicable laws, regulations, industry standards.
Maintained oversight of sale and labor reports to guarantee their adherence to acceptable standards reporting regularly to CEO.
Organized frequent staff gatherings to communicate and integrate fresh initiatives.
Coached, mentored and trained team members in order to improve their job performance.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Analyzed customer feedback data to develop action plans for improving services offered.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Oversaw marketing initiatives, increasing brand awareness and sales.
Coordinated cross-departmental projects to ensure timely and successful completion.
Oversaw daily operations, maintaining efficiency and quality standards.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Led the hiring process, trained new staff members, and conducted termination procedures for underperformers.
Recruited and hired skilled individuals to meet staffing needs ensuring optimal employee levels
Managed inventory levels to meet demand without overstocking, reducing waste.