Tracy Boutin
Burlington,CT
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
Complete Labor and Staffing
Springfield, MA
12.2023 - Current
- Managed staff scheduling, hiring and training processes.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Disciplined employees to encourage compliance with company policies and procedures.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed strategies to increase customer satisfaction and loyalty.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted other branches when needed during peak periods or special projects.
- Dispatch 30-60 people per day to several job sites throughout MA and CT.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Lead Dispatcher
Navarro Trucking
Bristol, CT
09.2022 - 10.2023
- Ensured on-time delivery and pickup of freight.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Provided timely updates to customers regarding their orders or requests.
- Dispatched drivers to meet daily delivery needs for company customers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Mentored junior team members and managed employee relationships.
- Resolved customer complaints related to service issues or delays.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Managed daily delivery and work schedules to maximize coverage.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Senior Operations Manager
Iron Horse Carriers
Buffalo, NY
05.2021 - 05.2022
- Responsible for all recruiting
- Completed and posted weekly driver schedules
- Managed a team of 25 plus delivery drivers
- Handled customer complaints in a professional and timely fashion
- Ensured payroll was completed every week
- Verified that all employee hourly in/out times were accurate
- Coached employees through employment weaknesses
- Maintained a fleet of 25-30 vehicles
- Dispatched 30-40 drivers to ensure that deliveries where completed in a safe a timely manner
- Handled all disciplinary write ups and terminations
- Inventory
- Worked closely with customers and provided exceptional customer service
Senior Operations Manager
Sheffield Express LLC
Bristol, CT
08.2018 - 05.2021
- Responsible for scheduling of all drivers
- Screen all candidates for interview process
- Hiring/Firing
- Maintains fleet of 100 plus vehicles
- Inventory and accountability of asset management
- Trouble shoot on road issues
- Work closely with FedEx and Lasership management team to attain delivery goals
- Handle payroll through ADP
- Maintain professional working relationship with all delivery partners
Education
Diploma -
Lewis S. Mills High School
06.1989
Skills
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Asset Management
- Process Improvement
- Vehicle Maintenance
- Logistics
- Management
- Team Management
- Operations Management
- Communication skills
- Customer service
- Mentoring
- Budgeting
- Recruiting
- Relationship building and management
- Client relationship management
- Conflict resolution
- Interviewing and hiring
- Multi-tasking
Certification
Driver's License
Additional Information - Skills Summary
An individual with great ability in communicating and developing relationships with customers.
Timeline
Branch Manager
Complete Labor and Staffing
12.2023 - Current
Lead Dispatcher
Navarro Trucking
09.2022 - 10.2023
Senior Operations Manager
Iron Horse Carriers
05.2021 - 05.2022
Senior Operations Manager
Sheffield Express LLC
08.2018 - 05.2021
Diploma -
Lewis S. Mills High School
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