Tracy Bowen
Customer Service Rep
Roanoke,VA
Summary
Known for exceptional patience, empathy, and active listening, driving positive outcomes in high-stress situations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
39
39
years of professional experience
Work History
Childcare Assistant
Tiny Stepps Daycare
10.2021 - 07.2024
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Customer Service Representative
Target
10.2006 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Welder/Pipefitter
United States Navy
09.1985 - 10.1993
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
Education
High School Diploma -
06.1985
- Honor Roll
- Relevant Coursework: prepared me for the military
Skills
- Friendly
- Cheerful and energetic
- Hygiene practices
- Active listener
- Patience and Empathy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeInternshipWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveCareer advancementLanguages
English
Interests
Love to Read Surf the web
Timeline
Childcare Assistant - Tiny Stepps Daycare
10.2021 - 07.2024
Customer Service Representative - Target
10.2006 - 09.2018
Welder/Pipefitter - United States Navy
09.1985 - 10.1993
William Fleming High School - High School Diploma,
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