Tracy Bradshaw
Decatur,TN
Summary
Results-driven Administrative and Tax Preparation Professional experienced in office management and customer service. Achieved operational efficiency through organized record-keeping, transaction accuracy, and effective data management. Focused on delivering accurate tax services, interpreting financial data, and streamlining processes to enhance compliance and efficiency.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Waitress
Decatur Family Diner
Decatur, TN
06.2021 - 07.2024
- Delivered exceptional customer service to 100+ guests daily by accurately processing cash and credit transactions
- Upsold menu items, driving increased sales and enhancing customer retention
- Executed multitasking and problem-solving in fast-paced environment, elevating guest satisfaction
- Collaborated with team members to ensure 100% accuracy and timeliness in order fulfillment
- Assisted with daily opening and closing procedures, contributing to operational efficiency and smooth shift transitions
- Maintained cleanliness and organization in the dining area to ensure compliance with health and safety standards
- Organized order and payment records, improving transaction tracking and reducing errors
Social Media Evaluator
Appen, Inc
02.2018 - 12.2020
- Evaluated and analyzed large volumes of social media data for accuracy and relevance, improving content quality
- Delivered actionable feedback and insights that enhanced platform standards and improved user experience
- Analyzed digital platforms to identify trends and patterns, informing data-driven decision-making
- Completed tasks promptly by managing time effectively, ensuring timely project completion
- Completed tasks efficiently within deadlines, maintaining high standards of quality
- Collaborated virtually with cross-functional teams in remote work environments, enhancing communication and teamwork
Office Manager
Better Built Transmissions
Athens, TN
08.2014 - 11.2017
- Provided administrative support, including data entry and document management, to streamline operations
- Assisted with appointment scheduling and correspondence management, ensuring efficient communication and workflow
- Drafted and edited documents, emails, and reports to support office operations and improve communication
- Organized and maintained physical and digital files for efficient record keeping and quick retrieval
- Supported basic accounting functions such as invoicing and account reconciliation, ensuring financial accuracy
- Collaborated with team members on project coordination and office supply management, maintaining productivity
Waitress
Pizza Hut
Athens, TN
04.2013 - 06.2014
- Delivered excellent customer service to guests while accurately processing cash and credit card transactions
- Demonstrated strong communication and multitasking skills in fast-paced environment, improving service speed
- Worked collaboratively with kitchen staff to ensure timely and accurate order fulfillment, enhancing customer satisfaction
- Promoted menu items through effective communication, driving increased sales and enhancing customer satisfaction
- Maintained organized records of orders and payments, ensuring transaction accuracy and minimizing discrepancies
- Ensured compliance with company policies and cleanliness standards, maintaining a safe dining environment
Office Manager
Action Transmission
Athens, TN
10.2008 - 01.2013
- Managed daily office operations, including scheduling, file organization, and supply inventory, to ensure seamless workflow
- Supervised administrative staff and coordinated office activities, creating a collaborative environment that improved process efficiency
- Implemented office policies and handled customer inquiries professionally, resulting in improved client satisfaction ratings
- Assisted with payroll processing and maintained accurate payroll records, ensuring timely payments
- Prepared financial reports and supported basic accounting tasks, ensuring financial records were accurate and up-to-date
- Ensured compliance with office procedures and maintained organized documentation for audit readiness
Education
High school diploma -
Kalamazoo Central High School
12-1995
Skills
- 10 key typing, Account analysis, Accounting, Accounting and finance experience, Accounting data entry, Accounting experience within food & beverage industry, Accounting firm experience, Accounting software, Accounting standards, Accounting systems, Account management, Account reconciliation, Accounts payable, Accounts payable and receivable management, Accounts payable experience within manufacturing industry, Accounts receivable, Accrual accounting, ACH, Administrative experience, Adobe Acrobat, ADP, Aged receivables report, AI, All in house (tax preparation), Analysis skills, Analytical Problem Solver (10 years), Analytical thinking, Analytics, Anti-money laundering, Antivirus software, Appointment scheduling, Assistance experience within technology industry, ATS, Detail orientation, Attention to detail (10 years), Balance sheet reconciliation, Banking, Bank reconciliation, Bank reconciliation data entry, Basic math, Benefits administration, Best practice identification, Blogging, Bookkeeping, Bookkeeping for tax purposes, Budgeting, Budget preparation, Business development, Business financial process improvement, Calendar management, Call center, Call center experience, Cash allocation, Cash flow statement, Cash handling, Cash management, Clear verbal communication, Clerical experience, Client acquisition, Client communication, Client email correspondence, Client file management, Client interaction via phone calls, Client relationship development, Client relationship management, Client services, Collaborative technology platforms, Communication platforms, Communication skills, Community engagement, Computer literacy, Computer networking, Computer operation, Computer skills, Content creation, Content editing, Content performance analytics, Continuous improvement, Contracts, Copywriting, Corporate accounting, Correspondence management, Critical thinking, CRM software, CRM system proficiency, Cross-functional collaboration, Cross-functional communication, Customer acquisition, Customer-centric metrics analysis, Customer communication, Customer complaint resolution, Customer inquiry handling, Customer issue escalation, Customer relationship building, Customer relationship management, Customer retention, Customer returns handling, Customer service, Customer support, Data analysis skills, Databases, Database systems, Data collection, Data conversion, Data deduplication, Data entry - Data entry experience (More than 20 years), Data entry in Excel, Data filtering, Data interpretation, Data management, Data reporting, Data sorting, Data validation, Data verification, Debits & credits, Debt collection, Debt collection negotiation, Decision making, Decisiveness, Delegation, Deposits, Digital marketing, Document management, DocuSign, Drake, E-filing court documents, E-filing platforms, E-learning (training delivery method), Ethernet, Excel data analysis, Excel formulas, Executive administrative support, Expenditure monitoring, Expense management, Expense reports, Facebook, Facebook Advertising, Facilities management, Fact checking, File organization, Filing, Financial accounting, Financial acumen, Financial analysis, Financial audit support, Financial compliance, Financial concepts, Financial data management, Financial data reconciliation, Financial planning, Financial record maintenance, Financial reporting, Financial report writing, Financial services, Financial software, Financial statement preparation, Financial transaction processing, GAAP, General ledger accounting, General ledger reconciliation, Google Ads, Google Docs, Google Drive, Google Sheets, Google Suite, Google Workspace, Google Workspace (5 years), Graphic design software, Gusto, Handling customer exchanges, HR sourcing, Human resources, Improving operational efficiency, Income tax preparation, Instagram, Interpersonal communication, Interpersonal skills, Inventory management, Invoice data entry, Invoice payment processing, Journal entries, Kronos, Labeling, Leadership, LinkedIn, Live chat, Local tax, Machine learning, macOS, Maintaining patient confidentiality, Management, Managing accounting teams, Managing customer accounts, Marketing, Marketing analytics, Math, Mechanical knowledge, Media data analysis, Microsoft 365 proficiency, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Outlook Calendar, Microsoft PowerPoint, Microsoft Teams, Microsoft Word, Mobile devices, Multi-line phone systems, Multitasking, Multitasking (10 years), Negotiation, NetSuite, Numeracy, Office experience, Office management - Office management experience (More than 20 years), Office record organization, Online database searches, Online instruction, Operations management, Oracle, Order entry, Order fulfillment, Order processing, Organizational skills, Partnership tax return preparation, Paychex, Pay-per-click (PPC) advertising, Payroll, Payroll data entry, Payroll management, Payroll processing, Payroll record maintenance, Payroll systems (technically supported), PCI, Phone answering, Phone call management, Phone communication, Phone etiquette, POS, PPC Campaign Management, Practice management software, Problem resolution, Problem solving (10 years), Process improvement, Productivity software, Profit and loss analysis, Profit & Loss statement, Project coordination, Project management software, Proofreading, Public accounting, Purchase order management, Purchasing, Quality assurance, QuickBooks, QuickBooks Online, Quicken, Record keeping, Records management, Relationship management, Remote work, Remote work experience, Report preparation, Research, Sage, Sage Intacct, Sales, Salesforce, Sales tax, Schedule management, Self-Motivated (10 years), SharePoint, Shipping & receiving, Shopify, Slack, Social media marketing, Social media platforms, Software installation, Software troubleshooting, Spreadsheet conditional formatting, Spreadsheets, Square (POS), Staff training, Standard Operating Procedures (SOPs) implementation, State tax, SUM function, Supervising experience, System improvement planning, Task prioritization, Tax accountant experience, Tax accounting, Tax documents, Tax efficiency strategies, Tax experience, Tax filing operations, Tax form completion, Tax planning, Tax preparation software, Tax reporting management, Tax return preparation, Tax return processing, Team management, Teamwork, Technical accounting, Technical Proficiency, Technical support, Technical troubleshooting support, TikTok, Time management, Training & development, Transcription, Typing - Average typing speed (60-80 WPM), UltraTax, Vendor data entry, Vendor management, Vendor relationship building, Wage calculation, Windows, WordPress, Word processing, Workday, Workers' compensation, Workers' compensation claims, Workflow management (operations management method), Writing reviews, Writing skills, Written communication, Xero, Zoom
- Cash handling
- Order accuracy
- Point of sale
- Inventory control
- Records management
- Attention to detail
- Problem solving
- Time management
- Remote office availability
- Computer skills
- Self-motivated
- Data entry
- Networking
- MS office
- Clerical support
- Critical analysis
- Office administration
- Calendar management
- Payroll processing
- Invoice reconciliation
- Customer service
- Appointment scheduling
- File organization
- Transaction processing
- Conflict resolution
- Analytical thinking
- [Equipment] operation
- Leadership
- Problem-solving
- Telephone etiquette
- Time organization
- Calm under pressure
Certification
- Driver's License 07/2023 - 11/2027
- PTIN
- Tax course and certification
- SafeServ Certified
Personal Information
- Title: Administrative, Data Entry Specialist, Tax Preparation
- Driving License: Driver's License
Timeline
Waitress
Decatur Family Diner
06.2021 - 07.2024
Social Media Evaluator
Appen, Inc
02.2018 - 12.2020
Office Manager
Better Built Transmissions
08.2014 - 11.2017
Waitress
Pizza Hut
04.2013 - 06.2014
Office Manager
Action Transmission
10.2008 - 01.2013
High school diploma -
Kalamazoo Central High School