Tracy B. Radtke

Support member hospitals in quality, safety and process improvement, providing education, training, and assistance in quality improvement methodologies, data interpretation and analysis.

• Worked with healthcare acquired infections (HAI), falls and delirium and opioid stewardship committees to facilitate the creation of best practice road maps, research and literature review and share learnings across the state.
• Quality Improvement Advisor to over 40 hospitals, participating in CMS’s Quality Contract (HQIC), achieving 91% of all CMS quality goals, and a 13% relative improvement rate in all-cause patient harm.
• Provided critical support to 125 nursing homes during COVID-19 outbreaks, enhancing infection prevention measures.
• Spearheaded a state opioid response grant project that exceeded deliverables by 60% in training providers on medications to treat opioid use disorder (MOUD).
• Onsite consultant for a hospital’s compliance in CMS Conditions of Participation resulting in the hospital successfully passing two consecutive CMS surveys.

In this multi-specialty clinic system senior leadership position, responsibilities included strategic planning, operational direction of departments, quality improvement initiatives, analysis and reporting to state and federal quality programs, i.e., HEDIS (MNCM), PQRS (GPP), EHR Incentive Program (MIPS), CQM etc.

• Collaborated with physicians to adopt evidence-based practices for managing several chronic diseases, improving patient outcomes for diabetes (25%), cardiovascular disease (15%), and asthma (20%).
• Created a population management database, disease registries and monthly reports for each provider.
• Successfully managed conversion from paper charts to an EHR and new PM system utilizing a team approach to develop training programs for physicians and staff and new workflows and procedures.
• Partnered with physician leaders to develop dashboard of key quality, safety, and service metrics, benchmarks and goals.
• Implemented new programs and initiatives that increased revenue, quality of care, and patient experience, i.e., chronic care model, CAHPS, etc.

Managed daily clinic operations: fiscal budget, clinical services, staffing, coding, collections, scheduling, referrals, etc.

• Recognized by physician leaders for increased profits due to improved capture of charges, and reducing unnecessary expenses.
• Participated in the Diabetes IMPACT clinical study, resulting in improved diabetes patient outcomes by 20%.
• Led an interdisciplinary team to implement Advanced Access scheduling, increasing revenue and satisfaction of patients, physicians and staff.

Oversaw 20 staff members handling claims processing, collections, and submissions for various health plans.

• Successfully led the merger of two clinics with diverse cultures.
• Developed new workflow processes and training manuals to facilitate a successful transition to a new practice management system.
• Provided practice management software support for all system end users.