Tracy Brandon-Thomas
Tullahoma,TN
Summary
Accomplished and methodical Customer Service Specialist with 15+ years of experience in responding to customer questions, resolving customer complaints, and suggesting solutions for common problems. Well versed in data entry & analysis, Customer Relationship Management (CRM), and email management software. Proven track record in digital information, and communications technology.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
CVS Healthcare (WFH)
11.2023 - Current
- Responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits.
- Translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify.
- Resolve and defer orders that have accounts receivable or clinical issues.
Customer Service Supervisor
Wearwell LLC
10.2002 - 03.2023
- Facilitated training and mentorship of employees through staff supervision and assessment, successfully defining accurate plans for decreasing process lags.
- Collaborated with marketing department by building and launching promotional activities and campaigns, increasing brand awareness by 23%.
Office Manager
University Of Missouri Satellite Office
05.1997 - 10.2002
- Controlled finances to lower costs and keep business operating within budget. (Quick Books)
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created, prepared, and delivered reports to various departments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared agendas and took notes at meetings to archive proceedings.
Zone Manager
Walmart
05.1992 - 04.1997
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased profit margin through inventory control (decreased by 50% over 6 months), and cost control.
Education
High School Diploma -
North Pemiscot High School
Wardell, MOSkills
- Customer Service
- Data Entry & Analysis
- Project Management
- Team Supervision
- Client Relationship Management
- Information Technology
- Telephone Etiquette
- Microsoft Office 10
- Epicor
- SalesForce
- Fresh Desk Ticketing System
Timeline
Customer Service Representative
CVS Healthcare (WFH)
11.2023 - Current
Customer Service Supervisor
Wearwell LLC
10.2002 - 03.2023
Office Manager
University Of Missouri Satellite Office
05.1997 - 10.2002
Zone Manager
Walmart
05.1992 - 04.1997
High School Diploma -
North Pemiscot High School
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