Overview
Work History
Timeline
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Tracy Bray

Albion,IN

Overview

6
6
years of professional experience

Work History

Server/Bartender

Senor Fajitas Mexican Restaurant
Columbia City, IN
02.2018 - Current
  • Operated Point of Sale (POS) system to enter orders and complete payment transactions.
  • Maintained knowledge of bar and food menu options to prepare drinks and provide guests with recommendations.
  • Delivered food and beverages promptly and courteously.
  • Served food and drinks according to all state guidelines and regulations.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prepared drinks according to standard recipes.
  • Completed day-to-day duties accurately and efficiently.
  • Balanced daily registers and generated sales reports for management.

Server/Bartender

Tri Lakes Restaurant
Columbia City, IN
05.2022 - 10.2023
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, and complete payment transactions.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Followed all state guidelines and regulations for food and alcohol service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Developed good working relationships with fellow employees through effective communication.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Effectively multitasked within fast-paced environment.
  • Greeted customers and provided excellent customer service.
  • Balanced daily registers and generated sales reports for management.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Bartender/Assistant Manager

Chapman's Brewing Company
Columbia City, IN
11.2018 - 04.2022
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Conducted periodic inventories to ensure adequate supply levels were maintained.
  • Greeted guests with friendliness and professionalism.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Communicated effectively with coworkers about upcoming events or changes in menu offerings.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Cleaned equipment used in drink preparation such as blenders and juicers.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Sliced and pitted fruit used to garnish drinks.
  • Stocked displays with new and transferred merchandise.
  • Maintained cleanliness of bar area, including wiping down counters and tables.
  • Replenished bar glasses, garnishes and condiments.
  • Used POS system to ring up customers and open and close tabs.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Provided support during busy periods by helping out in other areas such as serving food or bussing tables.
  • Effectively multitasked within fast-paced environment.
  • Greeted customers and provided friendly service.
  • Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Attended training sessions on new product launches or promotional activities.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Performed daily opening and closing duties according to established procedures.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with others to discuss new opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.

Timeline

Server/Bartender

Tri Lakes Restaurant
05.2022 - 10.2023

Bartender/Assistant Manager

Chapman's Brewing Company
11.2018 - 04.2022

Server/Bartender

Senor Fajitas Mexican Restaurant
02.2018 - Current

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Tracy Bray