Tracy Brimer
Denison,TX
Summary
Enthusiastic individual experienced in analyzing issues during customer calls and finding effective solutions. Offering an engaging and pleasant personality with over 20+ years in office procedures, including payroll, leave and benefits. Outstanding diagnostics skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Records Tech II
Collin County Government
McKinney, Texas
09.2019 - Current
- Maintained Kanban board for Records Department employee assignments
- Coordinated intake of boxes from various departments within County to track inventory
- Received and processed intake of boxes into inventory management system
- Verified contents of boxes after intake
- Coordinated with Sheriff’s Office SCORE program for delivery/movement of boxes from various departments
- Lead weekly project meetings and notated discussions for Management review
- Collaborated with team members to achieve maximum results for inventory movement into and out of office
- Prepared boxes for destruction upon approval
- Assisted with records scanning as needed
- Completed special projects as directed by Manager.
- Back-up operator for County phone lines, managed over 50 calls per day
- Successfully maintained clean, valid driver's license and access to reliable transportation
Records Tech I
Collin County Government
McKinney, Texas
09.2016 - 07.2019
- Responsible for electronically converting paper records from various Collin County Departments into Laserfiche database
- Performed quality assurance of best possible imaging regarding records from District Attorney, Medical Examiner, Human Resources, and other county departments, that are scanned and archived into database before paper records are authorized for destruction
- Back-up County Operator as needed for days off, breaks and lunches, handled between 50 and 100 calls per day
- Back-up for Footprints to handle incoming file and box requests from other county offices
Jewelry Sales Clerk
Walmart
Sherman, Texas
11.2012 - 02.2017
- Greeted customers, helped locate merchandise and suggested suitable options
- Re-stock of department merchandise following specific design plans issued by company
- Increased sales by 10% with daily cleaning and organizing of merchandise for optimum visuals
- Back-up cashier support as necessary to cut wait times at registers
- Assisted with training of new employees
- Balanced and organized cash register by handling cash and counting change or processing credit/debit card transactions
- Completed department opening and closing procedures as per company guidelines
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Certified in and performed ear piercing
- Worked with loss prevention in monitoring shopper behavior
Manufacturing Specialist
Texas Instruments
Sherman, Texas
07.2013 - 05.2015
- Organized work to meet demanding production goals
- Reviewed production schedules and streamlined processes
- Input processing info into database to create updated status reports for quick reference of project progress and deadlines
- Ran up to 15 machines in clean room environment per 12 hour shift to prepare fragile 6 inch silicon wafers for use as computer chips
- Operated high pressure furnaces, often requiring use of ladders and other heavy equipment
- Performed general equipment maintenance and chemical changes per automated schedule to minimize downtime of machines, including but not limited to Hydrofluoric Acid and Phosphoric Acid
Dental Customer Service Representative
Cigna
Denison, Texas
10.2011 - 07.2013
- Answered incoming calls from Dental Insurance customers, handled between 100 to 200 calls per shift
- Assisted with claims, individual policy information and locating in-network providers
- Increased customer satisfaction by active listening and research to resolve potential issues involving customer claims
- Performed job functions with minimal idle time per company regulations
Attendance Discrepancy Specialist
Southwest Airlines
Dallas, Texas
07.2008 - 06.2011
- Updated timecards and leave of absence information daily of 200+ employees at airport locations throughout United States in accordance with Federal, State and Union regulations
- Handled calls from and placed calls to management and supervisors at various airport station locations for inquiries, discrepancies and updates regarding employee timecards
- Increased productivity by developing streamlined procedure for processing timecards
- Often worked weekends to ensure accurate payroll transmittal
Attendance and Leave Associate
Southwest Airlines
Dallas, Texas
08.2005 - 07.2008
- Reviewed and processed timecards for 200+ employees at airport locations across United States to ensure accurate payroll transmittal
- Processed leave of absence or termination information for payroll purposes
- Received and processed corrections to attendance for timecard accuracy
Admin I
Southwest Airlines
Oklahoma City, Oklahoma
11.2000 - 08.2005
- Managed front administration area for call center of 1000+ employees
- Answered and documented daily absence calls
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Assisted employees with attendance, vacation, leave and general information
- Performed daily approvals in shift books for trades and time off requests
- Monitored time clock system for accuracy in shift punches
- Posted vacation bids for all employees to view
- Established rapport with Union representatives to resolve employee issues as necessary
- Created and maintained office procedure manual
- Troubleshot employee concerns and recommended corrective actions to resolve issues
- Assigned and completed projects from supervisors and management as needed
Customer Service Associate
Southwest Airlines
Oklahoma City, Oklahoma
06.1996 - 11.2000
- Responded to large volume of customer calls daily with positive attitude and strong emphasis on customer satisfaction to answer inquiries regarding airline flight reservations
- Developed and actualized customer service initiatives to decrease wait times.
- Worked Customer Care line to maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, including lost luggage, ticket refunds, and flight delays
- Informed customers about special promotions and provided detailed information for various products
- Worked to find best flights and fare for needs of each customer by asking relevant demographic questions
Education
Bachelor of Arts - Radio/Television/Film Production, Psychology
University of Oklahoma
Norman, OK05.1994
Skills
- Microsoft Office (Word, Excel, Outlook, Publisher)
- Data Entry
- Customer Service
- Multi-line phones
- Business Writing/Corporate Newsletter
- Leave and Benefits
- Payroll
- Keyboarding, 60-65 wpm
- Windows 10
Certification
Laserfiche 10 - Gold Certified
Timeline
Records Tech II
Collin County Government
09.2019 - Current
Records Tech I
Collin County Government
09.2016 - 07.2019
Manufacturing Specialist
Texas Instruments
07.2013 - 05.2015
Jewelry Sales Clerk
Walmart
11.2012 - 02.2017
Dental Customer Service Representative
Cigna
10.2011 - 07.2013
Attendance Discrepancy Specialist
Southwest Airlines
07.2008 - 06.2011
Attendance and Leave Associate
Southwest Airlines
08.2005 - 07.2008
Admin I
Southwest Airlines
11.2000 - 08.2005
Customer Service Associate
Southwest Airlines
06.1996 - 11.2000
Bachelor of Arts - Radio/Television/Film Production, Psychology
University of Oklahoma
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