TRACY BRIMHALL

Since February 2023, I have worked as a transcription coordinator. The tasks I perform on a daily basis include researching reports that are placed on hold by the transcriptionists for various reasons and ensuring the reports are uploaded into the EMR in a timely manner. I answer the main department phone and take calls from patients looking for the ROI department. Sometimes I receive calls from other departments within the hospital or physicians, asking me to make corrections to acute care reports. I monitor the transcription Teams chat and will assist with issues they encounter. I've learned how to transcribe pathology grosses and will assist with the volume of work when needed. Another task I perform is entering new physicians into our dictation system.

• I verified insurance through various insurance portals including Availity, Trizetto, and insurance-specific portals
• Some insurances require a phone call to verify benefits
• Before verifying insurance, I was typing reports for two dermatopathologists (transcribing and utilizing macros, ensuring accuracy of the medical terminology), preparing slides for outside requests and shipping them out via FedEx, answering phones, entering patient data, helping prep biopsy specimens in the lab, and typing letters to referring and primary care physicians
• Software I've worked with at AAD are AP Easy (patient reports), NexTech (electronic medical record), Excel, and Microsoft Word.

• I transcribed/edited History & Physicals, consults, EEG reports, OP notes, psychiatric notes, progress notes, cardiac caths, discharge summaries, pulmonary function tests, and pediatric echocardiograms for many specialties including cardiology, pulmonology, nephrology, neurology, psychiatry, OB/GYN, ENT, radiology, urology, orthopedics, HEM/ONC, pain service, and rehab
• To ensure quality of work, I utilized software such as PowerChart in Cerner to double check patient's vital signs, lab work, and diagnoses
• I have successfully obtained a 98% or better score for accuracy on all annual performance reviews
• I demonstrated integrity and strong business ethics
• Achieved Gold Star Performer Awards for successfully preventing reports from being routed to the incorrect physician's office to ensure patient privacy
• Achieved Gold Star Performer Awards for catching inconsistencies in medication dosages dictated by physicians to ensure patient safety
• Provided great customer service by transcribing reports in a timely manner with great accuracy and correct account numbers (eye for detail).