Tracy Brockoff

Manager 1 Credit and Collections

McKesson

10.2003 - 05.2025

Fostered relationships with key stakeholders to align operational goals with organizational objectives.
Mentored junior managers, promoting professional development and leadership skills within the organization.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Set aggressive targets for employees to drive company success and strengthen motivation.
Organized professional development programs for staff, leading to improved performance and skill sets.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Developed and maintained relationships with customers and suppliers through account development.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.