Summary
Overview
Work History
Education
Skills
Relevantexperience
References
Timeline
Generic

Tracy Brolin

Florence,WI

Summary

Strong 10-key and typing skills

Friendly, courteous, and enjoy working with people/working with no or little supervision

Able to adapt easily in an office environment, able to handle a variety of different tasks

Organized and dependable candidate successful at managing multiple priorities with a positive attitude

Willingness to take on added responsibilities to meet team goals

Detail-oriented team player with strong organizational skills

Ability to handle multiple projects simultaneously with a high degree of accuracy

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills

Overview

29
29
years of professional experience

Work History

Part-time Cook

One O One Bar & Grill
09.2023 - Current

Cook on the grill, deep fryers and pizza oven

Part-time Cleaning

One O One Bar & Grill
09.2023 - Current

Clean and Sanitize the kitchen, bathrooms and restaurant area

Administrative Assistant

Systems Control
10.2022 - 06.2024
  • Coordinated office supply inventory and ordering necessary items before depletion to avoid workflow disruptions.
  • Updated spreadsheet for the weekly shipment board
  • Prepare manuals for panels and EE shipments with the correct information
  • Scanning and moving files to the correct Engineer folder
  • Contact Engineers for any miscellaneous information needed for a specific project
  • Backup for Receptionist as needed

Cargo Claims Analyst

US Special Delivery
05.2017 - 10.2022
  • Daily terminal paperwork, review all paperwork for any exceptions, save and scan all paperwork to the appropriate interline carriers, transmit claims via email to other carriers for the shortage or damaged, receive claims and set them up for payment, follow up on emails, correspond with claimants or other interlines, faxing and filing, general office duties

Rates and Accounting

US Special Delivery
09.2016 - 05.2017
  • Quotes on shipments, customer service, entered in payables, light bookkeeping, account receivables, general office duties
  • Investigated customer complaints to take necessary corrective actions

Secretary

Lodal
02.2016 - 07.2016
  • Light accounting, entering and faxing purchase orders, filing, and other office duties as assigned
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Office Assistant

Kubick Aviation/Avis
10.2014 - 02.2016
  • Avis car rentals, data entry, customer service, answer phones
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Increased customer satisfaction by providing professional and courteous front desk support

Housekeeping and Laundry

Golden Living Center
02.2007 - 10.2014

Collection Specialist

US Special Delivery
11.2004 - 02.2007
  • Driver collect calls, enter in payables, bank deposit, taking interest charges off accounts, credit card entries, money bags, trailer rentals, sorting through A/R mail
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department
  • Improved client relations by effectively managing collection calls and addressing customer concerns
  • Collected on delinquent accounts to reduce overdue balances
  • Responded to customer inquiries and provided detailed account information
  • Established relationships with customers to encourage payment of delinquent accounts

Payroll Clerk/Receptionist

Oldenburg Group
09.2002 - 11.2004
  • Schedule interviews
  • Established a well-organized filing system for maintaining all payroll-related documents securely for shop floor employees
  • Performed data entry tasks and maintained accurate records of employee payroll information
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
  • Managed conference room schedules to ensure efficient use of space for meetings and other events

Engineering Department/Quality Control Coordinator

CCI
01.2000 - 09.2002
  • Data entry; technical field services in documentation

Secretary/Receptionist

Decker Supply Company
04.1997 - 01.2000
  • Answer phones, customer service, A/R, collection calls, posting payments, light bookkeeping, general office duties
  • Maintained electronic filing systems and categorized documents
  • Managed filing system, entered data and completed other clerical tasks
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines

Office Assistant

Empire Photography
09.1995 - 04.1997
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Managed daily data entry and kept clerical information accurate and up-to-date
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted

Education

High School Diploma -

Florence High School
Florence, WI
05.1994

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Teamwork and Collaboration
  • Supply Restocking
  • Performance Improvement
  • Effective planner
  • Works Well Under Pressure
  • Multitasking and Organization
  • Work Planning and Prioritization

Relevantexperience

  • Proficient with multi-telephone systems; filing, data entry
  • Accounts receivables, record payments into the computer, collection calls
  • Customer service, distribute of the mail, ordering of office supplies
  • Working knowledge of office machines and equipment
  • Light bookkeeping knowledge
  • Microsoft Works, Microsoft Word, Word Perfect, Word Processing, Excel, Syteline, Workbench, AS400

References

  • Donna Trudell, Florence County Courthouse, 715-528-3201
  • Dione Mills, Restaurant Owner, 906-221-6575
  • Sue Hoogland, Retired, 906-396-2330
  • Kelly Prevost, Florence County Courthouse, 920-621-9272

Timeline

Part-time Cook

One O One Bar & Grill
09.2023 - Current

Part-time Cleaning

One O One Bar & Grill
09.2023 - Current

Administrative Assistant

Systems Control
10.2022 - 06.2024

Cargo Claims Analyst

US Special Delivery
05.2017 - 10.2022

Rates and Accounting

US Special Delivery
09.2016 - 05.2017

Secretary

Lodal
02.2016 - 07.2016

Office Assistant

Kubick Aviation/Avis
10.2014 - 02.2016

Housekeeping and Laundry

Golden Living Center
02.2007 - 10.2014

Collection Specialist

US Special Delivery
11.2004 - 02.2007

Payroll Clerk/Receptionist

Oldenburg Group
09.2002 - 11.2004

Engineering Department/Quality Control Coordinator

CCI
01.2000 - 09.2002

Secretary/Receptionist

Decker Supply Company
04.1997 - 01.2000

Office Assistant

Empire Photography
09.1995 - 04.1997

High School Diploma -

Florence High School
Tracy Brolin