Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Generic
Tracy Brooks

Tracy Brooks

remote medical receptionist / customer service
Harker Heights,tx

Summary

Adept at multitasking and leveraging medical office expertise, I significantly enhanced patient scheduling efficiency at Advent Health Family Medicine. Skilled in medical terminology and insurance verification, my proactive approach and excellent communication skills streamline operations and improve customer service, demonstrating a fast-learning ability and a commitment to excellence in both remote and in-person settings.

Overview

4
4
years of professional experience

Work History

Remote Medical Office Assistant/Receptionist

Advent health family medicine
Copperas Cove, TX
07.2021 - 12.2024
  • Answer the phone, schedule patients, fax scans, upload insurance, file documents, and manage the open and closed front office.

Sales Associate

Kohl's
07.2020 - 07.2021

Sales associate.

  • Put out merchandise.
  • Help out customers.
  • Help unload the truck.

Education

Diploma -

Norma C. O'Bannon High School
Greenville, MS
05.1999

Skills

  • Multitask
  • Data entry
  • Active listening, customer service
  • Complaint resolution
  • Time management
  • fast learning
  • Problem escalation
  • conflict resolution
  • remote work tools
  • 40 WPM
  • Microsoft Office Proficient
  • epic
  • communication
  • scheduling
  • Desktop support
  • Merchandising
  • Documentation review
  • Medical receptionist
  • Medical Office Experience
  • Insurance verification
  • Medical Scheduling
  • Medical terminology
  • HIPAA
  • Medical Records

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Remote Medical Office Assistant/Receptionist

Advent health family medicine
07.2021 - 12.2024

Sales Associate

Kohl's
07.2020 - 07.2021

Diploma -

Norma C. O'Bannon High School

Certification

N/A

Accomplishments

  • Assisted management with the training of [Number] new staff members.
  • Updated and maintained company database to reflect current and accurate client records for more than [Number] accounts.
  • Accomplished [improvement] through [actions].
  • Increased office productivity [Number]% by implementing numerous process improvements.
  • Recognized by customers and [Job Title] for expedient and effective service.
  • Earned "[Award]" in [Year].
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • N/a

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveHealthcare benefits

Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Software

Microsoft office

Languages

English
Native language
English
Advanced (C1)
C1
Tracy Brooksremote medical receptionist / customer service