Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Work Preference
Timeline

Tracy Brooks

Indianapolis,IN

Summary

Accomplished Supervisor pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Exceptional knowledge of cost-reduction methods and streamlining production processes. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Cashier

Burger King
03.2025 - Current
  • Greet customers entering store and responded promptly to customer needs.
  • Welcome customers and help determine their needs.
  • Work flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operate cash register for cash and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Floor Supervisor

Global Plastics
06.2022 - 10.2024
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Evaluated work of 30 floor employees to improve performance.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Sales Associate

Walmart
10.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Sales Associate

Walmart
01.2021 - 04.2021
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

CSR

Checksmart Financial Services
02.2020 - 02.2021
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Was responsible for making sure cash in registers along with the safe were always correct.


Assistant Store Manager

Long John Silver's
03.2016 - 03.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

General Manager

Little Caesars Pizza
09.2012 - 06.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies and inventory shrinkage.

Education

GED -

Walker Career Center, Indianapolis, IN
03-2016

Skills

  • Customer service

  • Work ethic and integrity

  • Attention to detail

  • Training and mentoring

  • Goal oriented

  • Inventory control

  • Employee motivation

  • Complex Problem-solving

  • Team building

  • Processes and procedures

  • Schedule development

  • Policy enforcement

  • Inventory oversight

  • Conflict resolution

  • Task delegation

  • Quality control

  • Multitasking Abilities

  • Time management

  • Adaptability and flexibility

  • Organizational skills

  • Reliability

  • Self motivation

  • Teamwork

Accomplishments

  • Supervised team of 30 staff members.
  • Documented and resolved scrap/ waste issues which led to less product waste and more product getting out correct on time.

Interests

  • I love spending time with family and friends
  • I love learning new things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I enjoy helping others and giving back to the community

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Timeline

Cashier - Burger King
03.2025 - Current
Floor Supervisor - Global Plastics
06.2022 - 10.2024
Sales Associate - Walmart
10.2021 - 03.2022
Sales Associate - Walmart
01.2021 - 04.2021
CSR - Checksmart Financial Services
02.2020 - 02.2021
Assistant Store Manager - Long John Silver's
03.2016 - 03.2019
General Manager - Little Caesars Pizza
09.2012 - 06.2015
Walker Career Center - GED,

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