Tracy Broussard
Cypress,USA
Summary
Highly organized and personable server with a proven track record of providing exceptional customer service in a variety of dining establishments, from casual cafés to fine-dining restaurants. Committed to ensuring customer satisfaction by remaining accessible and friendly at all times. Demonstrates exceptional interpersonal and team-building skills, quickly building rapport with diverse customers, managers, and colleagues. Skilled at resolving issues before they escalate, resulting in smooth operations and satisfied guests. Possesses thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. Excels at anticipating and fulfilling guest needs and clarifying special orders. Able to multitask while maintaining professionalism and courtesy in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Production Worker
Pizza Hut
Cypress, TX, US
05.2024 - Current
- I make the orders, making sure the accuracy of each item prepared
- Work register to take orders and to cash out customers picking up their orders
- Prep the items needed for the next day
- I do dishes as needed
- I assist in the weekly store inventory.
- I assist in keeping the store organized and clean.
Server
BJ'S Restaurant & Brewhouse
Sugar Land, TX, US
04.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Delivery Driver/ Production
Marco's Pizza
Houston, TX, US
08.2021 - 03.2022
- Delivered orders on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Navigated local streets to ensure timely delivery.
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Picker
Pink Zebra
Sugar Land, TX, US
07.2020 - 08.2020
- Using a handheld scanner, select scented products for shipment to complete customer orders
- Verify order completion
- Work in manufacturing line product production by packaging product
- Labeling product
- Keeping the production floor clean in my assigned area and ensuring the supervisor was aware of product status when low and needing stocking
Food Service/Barista
SODEXO
Houston, TX, US
12.2019 - 08.2020
- Food preparation, sales, and customer service per daily menu requirements when assigned to kitchen duties
- Ensuring proper display and provide quality customer service by executing fast and accurate service, ensuring accurate temperature, and maintaining sanitation standards
- When assigned to barista duty, maintain the entire station alone, restock, make coffee, and assorted drinks as required for customers
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Sales and customer service specialist
Great American Cookie
Sugar Land, TX, US
02.2018 - 11.2019
- Sales and customer service specialist
- Baking preparation, baking, icing decoration, and display for special occasions and special orders
- Display and provide quality customer service by executing fast and accurate service, making cookie/icing sandwiches while maintaining sanitation standards
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Shift Manager
Starbucks coffee company
Houston, TX, US
05.2015 - 05.2018
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts,
- Exercised composure under pressure and in escalated customer service scenarios
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Made drinks quickly and accurately
- Accurately take and enter drink orders with complex customizations while maintaining very quick service with very small drive thru times at all times during the shift in the drive thru
- Closed out up to 6 registers a shift. Filling drawers to ensure correct change is in all registers.
- Prepare the deposit after each shift.
- Prepare daily change order
- Inventoried the products used to make drinks, the pastries and ready to eat foods nightly. Retail products in store inventoried weekly.
- assigned baristas to stations according to where they were the strongest to maintain drive thru times and counter times
- Assigned nightly closing task and side work
Delivery Driver
Pizza Hut
Katy, TX, US
01.2015 - 01.2018
- Verified orders prior to completing deliveries to avoid customer complaints.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Met promised delivery times consistently by using GPS
- Provided excellent customer service by being friendly and courteous during interactions at a deliver
- Working the oven and cutting and boxing pizzas checking for accuracy in pizzas and in orders.
- Work the fryer, dropping items specified on orders and boxing them when done.
- Prep items needed for next days business
- Wash dishes, sweep and mop the floors. Clean and restock my work area
Delivery Driver / in Shop
Pink’s Pizza
Houston, TX
04.2012 - 05.2015
- Ensured customer satisfaction by providing friendly service during deliveries.
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of orders
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy
- Prepped the different items needed to make orders
- Ran register to take orders and take payments
- Prepared item listed on order quickly and accurately
- Cleaned and helped keep the store organized
- Washed dishes
- Worked at three different locations simultaneously
Delivery Driver
Jimmy John’s
Houston, TX, US
01.2011 - 08.2012
- I make the orders, making sure the accuracy of each item prepared
- Work register to take orders and to cash out customers picking up their orders
- Prep the items needed for the next day
- I do dishes as needed
- I assist in the weekly store inventory.
- I assist in keeping the store organized and clean.
Education
GED - High school diploma or GED
Houston Community College
Skills
- Delivery Driver Experience
- Barista Experience
- Shift Management
- Serving Experience
Timeline
Production Worker
Pizza Hut
05.2024 - Current
Server
BJ'S Restaurant & Brewhouse
04.2022 - 05.2024
Delivery Driver/ Production
Marco's Pizza
08.2021 - 03.2022
Picker
Pink Zebra
07.2020 - 08.2020
Food Service/Barista
SODEXO
12.2019 - 08.2020
Sales and customer service specialist
Great American Cookie
02.2018 - 11.2019
Shift Manager
Starbucks coffee company
05.2015 - 05.2018
Delivery Driver
Pizza Hut
01.2015 - 01.2018
Delivery Driver / in Shop
Pink’s Pizza
04.2012 - 05.2015
Delivery Driver
Jimmy John’s
01.2011 - 08.2012
GED - High school diploma or GED
Houston Community College